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08/10/2009

Seven in 10 suffer drug errors in care homes

Zoe Smeaton


Almost 70 per cent of patients in care homes have experienced errors in their medication, a study of more than 250 patients has suggested.

 

Dispensing errors occurred in the medicines regimes of 37 per cent of patients, with monitoring and administration errors happening in 18 per cent and 22 per cent respectively.

 

Although most errors had negligible consequences, experts called the findings “a significant concern” and looked to the community pharmacy sector to help improve standards.

 

They also called into question the safety and usefulness of monitored dosage systems (MDS), saying research on their effectiveness was urgently needed.
The report authors found pharmacy dispensing errors were present almost 10 per cent of the time. Labelling errors were found in 7 per cent of items and content errors in 2 per cent. There were higher odds of errors occurring when cassettes were used in the MDS, rather than blisters.

 

They suggested pharmacists should regularly review residents and their medication and help to rationalise regimes for care home staff, as well as identifying and reducing dispensing errors. They concluded: “Someone should be responsible for the safety of the whole medicines system in a care home,” and suggested this could be a pharmacist.

 

Co-author and RPSGB council member professor Nick Barber told C+D that pharmacy needed to get involved with helping care homes. This would not only improve care, but also help demonstrate that the sector wanted a professional role and was interested in solving patients’ problems, he said. The NPA called on PCTs to commission more pharmacy care home support services.

 

But Mimi Lau, director of professional and training services at Numark, warned the work was “challenging” and may not be appropriate for many independent pharmacies.


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7  Responses to this Story

1.  Posted by Dany Ros, On 21/10/2009 12:21

One of the problems with the homes is that pharmacists are hardly ever told when a drug has been stopped or changed, which could contribute to the medications errors mentioned. I checked a prescription for a patient prescribed co-amilofruse 10/80: 1 tab od on 1 prescription and furosemide tab 40mg: 2 tabs bd on a different prescription dated a week before.

My dispenser had to speak to 3 different receptionists before we could get an answer : she read from the notes that the patient was hospitalised and amiloride was stopped then. Obviously, they didn't think about telling us about the change. And no doctor was around to talk to us...The hospital will communicate with the GP but pharmacists are left off the loop.


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2.  Posted by Carina Jooste, On 10/10/2009 15:00

As a locum working for some of the big multiples it is quite astounding to see the non0 compliance to assembly of blisters. Surely if you have room for info printed on these blisters, this is info regarded as necessary for accuracy in both dispensing and checking. I refer to identification information for medicines ie colour, shape, markings etc. there seems to be a total disregard for these by dispensers/ their tutors/managers, You try checking a blister with 6 smallish white tablets all in morning, with not even a sample tablet at your disposal!! Some times not even the stock containers are left with the blister. Labels are also just duplicated from scripts and not specific as to morning, evening etc-just one daily. Checking these typse of blisters is VERY timeconsuming and stressful. There are SOP's in place for all other processes and beware if you don't comply, but SOP's for blistering don't seem to be as important-it's dispensing ,isn't it.


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3.  Posted by Keith Howell, On 09/10/2009 19:28

People don't seem too suprised by this news, but 37% sounds rather high to me. It would be interesting to know more of the details of this study. I would also challenge any pharmacist working in the appalling work conditions described to cause a serious stink.


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4.  Posted by Sophie Smith, On 09/10/2009 16:31

Working in a very busy MDS room myself I cannot say I am surprised. A certain multiple seems to expect twice as much work from its dispensing staff without increasing staffing levels- for example the other week I had an ACT start checking a home I was dispensing, before I had finished the last patient, as the drivers were waiting and becoming impatient, as their workload is barely managable!
Everyone is costantly stressed and mistakes unfortunately do happen. I'm not condoning them, but think getting the staffing levels right in both the Care Homes and the Pharmacies would be a good place to start.


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5.  Posted by shelton magunje, On 09/10/2009 11:15

In certain multiples i have done locums in, the checking of MDS prescriptions is done entirely by Accuracy checking technicians with the pharmacist being asked to do 'clinical checks' only. This means the pharmacist hasnt got a clue what tablet actually gets to the patient. 'Great use of resources in pharmacy'!? Really!? I wonder how many patients get the wrong drug, wrong strength, drug with similar name (penicillin vs penicillamine)' drug with same colour packaging? One MDS ROOM i went to was an 'open office' type room where 4 dispeners and 2 ACTs are popping pills into dosset boxes while chatting about Coronation street and some music blasting away in the background! I thought,'great environment for ACCURATE checking!'

i suspect a proper study (larger sample) of medicines use in care homes might reveal some horror stories!?


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6.  Posted by jenny meade, On 09/10/2009 09:39

My father ,also a Pharmacist had similar experiences 40 yrs.ago so nothong's changed. After 1 months hospital locum work recently I decided to retire early. A verication Pharmacist initiates action for each script.Then there are 3 technicians before I checked. I need to verify myself! Yes someone else should check me as concentration is often disturbed whilst trying to listen to everything else which is going on in a busy pharmacy. In comm. pharm. preparing MDS's I found that I was spending a huge ammount of time talking to Dr's and caring staff over and over again about doses,forms,side effects,administration times. IIt would be great if Dr's had Pharmacists with them on Care Home rounds to ensure prevention of many time consuming discrepancies. Jenny Meade


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7.  Posted by Stephen Smith, On 08/10/2009 20:58

I'm not surprised. Although not a care home, I was in hospital twice over the past 2 years, and on both occasions, had I not been a pharmacist and realised, I would have been given the wrong dose several times - by trained and qualified nurses. A sub dose of Buscopan, and an over dose of paracetamol. Also, an i/v antifungal I was being treated with was left unrefrigerated. The error was picked up, but nothing was done about it in terms of reporting the issue to prevent the same happening, until I happened to mention it to the nurse in charge!


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