The Which? reports seem to have become community pharmacy's Groundhog Day, writes Jennifer Richardson, but it's within your power to make sure the mystery shoppers have nothing but praise next time they come round

Change can be uncomfortable, writes Jennifer Richardson, but if you can make a difference to your practice that focuses on what your customers need, not just what you can offer them, then the returns will be worth it

Lloyds' new smart pill shows that pharmacy is not afraid to innovate or stand at the cutting edge of practice, writes Chris Chapman.

Pharmacists are always being told to prove their worth, writes Gary Paragpuri. But if they are to truly reach their potential, there are a few things that need to change first

Is healthy living pharmacy status the way forward for every contractor, asks Gary Paragpuri. If so, it needs appropriate funding – perhaps a two-tier model is the answer PSNC should look into.

Are pharmacists putting up a roadblock to change or are signs of co-operation all around us? C+D Editor Jennifer Richardson reports from the Numark conference

It's proven that pharmacists add healthcare value beyond dispensing, writes Gary Paragpuri, but the $64,000 question is: how do you convince the likes of doctors and nurses?

As patients suffer and pharmacists time is wasted, we have to spur the government into action on stock shortages, writes Gemma Collins. And here's how...

As they take on commissioning in the new NHS, GPs cannot let their financial heads rule their patient-focused hearts, writes Jennifer Richardson

CPD is the pharmacist equivalent of a ‘what I did on my holidays’ essay, writes Chris Chapman. But with the stakes set to rise in Northern Ireland, C+D is working to ensure that continuing professional development need never be a hassle again

Be they your day-to-day colleagues or the boardroom decision makers, your working life is constantly influenced by others, writes Jennifer Richardson. But why should you care about influence and who carries it?

CCGs take control of a £65bn NHS budget in just four weeks, but they're still overlooking pharmacy, writes Gemma Collins. Are pharmacists not shouting loud enough, or are commissioners just unwilling to listen?

It's just five weeks until the official go-live date for the NHS reforms, writes Jennifer Richardson. So we should all know who is doing what and when and how, right?

Whether it's the structural problems in clinical trials – as railed against by Ben Goldacre – or those that led to the failings in Mid Staffordshire, or even those that leave pharmacy repeatedly overlooked; you can't wait for someone else to fix things, writes Chris Chapman

When it comes to funding negotiations and decriminalisation of dispensing errors, progress is at a snail's pace, writes Jennifer Richardson. These drains on pharmacy's value must be removed without delay.