Are we now a nation of whingeing poms?

Meh, a mistake is a mistake is a mistake. Only way to reduce complaints is to not have anything to complain about in the first place.

Failing that, look at why a mistake it being made. Is it because dispensers are inexperienced in which case can extra training be provided? Or is the workload causing dispensers to rush which cased the mistake, in which case should extra support be provided.

Though when someone complains about generics for no good reason (Sometimes there is, don't get me wrong - most of the time, it's not.) one has to wonder if what Xrayser said is true.

As a pharmacist of 30 years experience everything Xrayser says rings true. "Repeat Dispensing Clerks" Benjamin work in the surgery not the pharmacy. I wonder of their errors are subject to the same scrutiny as ours?

Xrayser is right, but......
Yes, I do make dispensing errors and so do my locums. It just seems that the loudest person always seems to come in when the pharmacy is full - do they just wait outside till they see other people come in?
Then you have the nicest of people who think the error is their fault for having found it!!.

But, we have the responsibility of smiling (maybe behind gritted teeth) and being professional, because we all know that the customer does appreciate us. (99.9% anyway) and we always go the extra mile to help.

And in this season of goodwill, we may even get a box of chocs or two.