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Pharmacists lack professional image, NHS Alliance chief warns

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Pharmacists lack professional image, NHS Alliance chief warns Rajive Patel 24/05/11 12:29
Pharmacists lack professional image, NHS Alliance chief warns Prashant Patel 24/05/11 12:54
Pharmacists lack professional image, NHS Alliance chief warns Mohammed Ibrahim 24/05/11 13:03
Pharmacists lack professional image, NHS Alliance chief warns Ronan Brett 24/05/11 13:03
Pharmacists lack professional image, NHS Alliance chief warns waldman 24/05/11 13:40
Pharmacists lack professional image, NHS Alliance chief warns Stephen Walker 24/05/11 13:46
Pharmacists lack professional image, NHS Alliance chief warns Emma Weinbren 24/05/11 14:58
Pharmacists lack professional image, NHS Alliance chief warns S S Locum 24/05/11 15:29
Pharmacists lack professional image, NHS Alliance chief warns Efe Ekakitie 24/05/11 15:57
Pharmacists lack professional image, NHS Alliance chief warns Edward Mallinson 24/05/11 16:30
Pharmacists lack professional image, NHS Alliance chief warns fred musoke 24/05/11 22:12
Pharmacists lack professional image, NHS Alliance chief warns 25/05/11 15:15
Pharmacists lack professional image, NHS Alliance chief warns Adina Brown 25/05/11 18:20
Pharmacists lack professional image, NHS Alliance chief warns Rajive Patel 25/05/11 20:52
Pharmacists lack professional image, NHS Alliance chief warns Sachin Lunawat 27/05/11 10:37
Pharmacists lack professional image, NHS Alliance chief warns Hiten Mehta 29/05/11 16:36
Pharmacists lack professional image, NHS Alliance chief warns Hiten Mehta 29/05/11 16:36
Pharmacists lack professional image, NHS Alliance chief warns Medicine Master 31/05/11 11:02
Why dont you concentrate on your image, son!
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Pharmacists lack professional image, NHS Alliance chief warns
Answer
24/05/11 12:54as a reply to Rajive Patel.
I have always been treated on an equal footing with other Health Care Professionals by my customers(clients?), who are after all the only people who really matter. The local chemist shop is a positve image as it describes precisely the friendly instant access-a real walk in centre as opposed to the so called walk in centres now springing up all over the place which are ostensibly GP led but usually never have any of them on duty-- local community based and customer /patient orientated health service providers that are needed in this cash strapped NHS. We offer real world class health care at rock bottom prices and with results to show. Other health profesionals simply can not compete if there was a level playing field.
It is a real shame that our champions such as the PSNC and the little missed Society and perhaps even the new offshoots from the Siociety spend most of their time kicking the profession rather than promoting it.

Prashant Patel
Pharmacists lack professional image, NHS Alliance chief warns
Answer
24/05/11 13:03as a reply to Rajive Patel.
How unfortunate his comments are. He fails to recognise that the NHS is equally to blame for the poor professional image of pharmacists since it has failed to invest in the pharmacy profession adequately (if at all!). As one of the first independent pharmacist prescribers I can say that I have struggled to get NHS funding to provide prescribing services despite demonstrating significant benefits over and over again and winning a pharmaceutical care awards. I find that GP colleagues are much more accepting of pharmacist prescribers now than they used to be. However, the Department of Health has failed to provided a robust structure of funding for pharmacist prescribers. We all know that the NHS would make significant savings if pharmacists were utilised to their fullest potential. Coupled with the reduced NHS reimbursement of community pharmacy professional services and Category M, there are very few pharmacies that will invest in professional services when there is no clear structure of a return on investment. How can the NHS possibly expect high standards when it reimburses at the lowest possible levels? As a provider of training services to community pharmacy, I keep my ear close to the ground, and it seems that the grass roots pharmacists and their staff are very keen on providing more professional services, and an example is the level of intest that we have had for our vaccination training courses; however, on the flip side the only way pharmacies can provide such a service at the moment is by offering it privately - since there is no NHS funding (nationally).... So in response to Mr Sobanja; Pharmacists are ready a willing to take on the challenges, but is the NHS ready to seriously invest in pharmacy?
Pharmacists lack professional image, NHS Alliance chief warns
Answer
24/05/11 13:03as a reply to Rajive Patel.
I have some sympathy with Mike's perspective. Having seen the way pharmacists are treated in other EU countries at first hand, this is indeed the case. In Norway, Germany and Ireland for example, pharmacists and Pharmacy is held in much higher esteem, frequently scoring above doctors in the annual "most trusted" surveys. And just in case you think it's to do with ownership or multiples, both Ireland and Norway have liberalised ownership arangements.
Personally, I suspect its more to do with the NHS policy on free or subsidised medicines, thereby people do not attach the same value to medicines and Pharmacy as they do in other countries. We are also a victim of our own success. Waiting times have come down and people now demand instant prescriptions. Furthermore, the current contract rewards volume, process and efficiency, (with the regulators keeping an eye on safety and quality).
I tirelessly tell politicians that they need to make better use of our skills. Pharmacy to all intents and purposes today is paid to ensure that the right meds, with the correct dosage instructions are in your bag. Save the introduction of Advanced services we are still not paid to help you get better. Perversely, if you do get better you dont need any medicines - we dont make money. Who ever decided that was the best thing for our profession?
If we were paid to help people keep well and maintain healthy lifestyles, I suspect that everything would change, including, the image of the pharmacist.
Pharmacists lack professional image, NHS Alliance chief warns
Answer
24/05/11 13:40as a reply to Rajive Patel.
Pharmacy needs a revelation triggered by just one visionary. This would enable the necessary hyperleap for service provision. And that messiah would need to rain some real funds on the profession and to not claw it back again. Mickey baby, we agree with you but it cannot be achieved with unanswered prayers.
Pharmacists lack professional image, NHS Alliance chief warns
Answer
24/05/11 13:46as a reply to Rajive Patel.
What is the NHS Alliance? I haven't read the whole text of the address by Mr. Sobanja, but am prompted to question the competece of Mrs. Sobanja to judge the profession as a whole. What number of pharmacists has she compared, on what scientific basis and what statistical methods has she used when arriving at her conclusion? Is it a fair conclusion, based on evidence, that Mrs. Sobanja is best placed to require significant effort and investment in order for us to change her mind? We have no way of knowing whether this would be an appropriate us of resources and efforts. Perhaps we could be presented with the evidence and then decide if this is a valid point or a glib piece of political point scoring against a profession which is amongst the most productive in health care based on measurable outcomes.
Pharmacists lack professional image, NHS Alliance chief warns
Answer
24/05/11 14:58as a reply to Rajive Patel.
Thank you for all your comments - unsurprisingly this caused quite a lot of controversy at the conference as well! Please keep your thoughts coming.

Emma
Pharmacists lack professional image, NHS Alliance chief warns
Answer
24/05/11 15:29as a reply to Rajive Patel.
how come all the respondents to the above article are negetive to the article.? How come when NPA etc do a survey,then the results are always -that the public perceives pharmacists as HP ?
is there something wrong in how surveys are done?
i think there is some truth in the above article.pharmacy's image needs to improve-starting with SHOP WINDOWS !!!!!
Pharmacists lack professional image, NHS Alliance chief warns
Answer
24/05/11 15:57as a reply to Rajive Patel.
Mr Sobanja should realise that the view of the one person he listens to is not better than the views of the general public. The Pharmacist is higly recognised and respected as a healthcare professional generally i can say. On the other hand, the failure to take up the Prescribing Pharmacist service is totally due to the DH poor funding for Pharmacy. Pharmacist are mostly at the receiving end of poor funding, from category M to all kinds of unfair claw backs. I just don't understand this.
We study so hard yet get little recognition from those in power. The idea that we need to do more to get recognition is simply manipulative. The delivery of Pharmacy service in the UK is as cheap and high classed as it can get with the professionals still delivering high quality care. The volume and quality of care an individual Pharmacist gives per unit time far outruns all other health professional by a mile. Do they want us to work for free or as slaves before you recognise the services. A road side garage charges 110 quid per hour just to diagnose my car problem and you think the Pharmacist gets too much for 18.5 quid perhour. The struggle for funding mentioned by the Prescriber above is a clear pointer to what most Pharmacist face. You can put all the effort into becoming a prescriber, but if there is not going to be funding for the service, of what use is it. OR is the idea of turning around to claw back and reduce dispensing fees in a bit to fund advanced services any further than 'robbing peter to pay paul'. Hope the PSNC doesn't think Pharmacist are not sharp enough to understand the schemes, we only haven't got the time to answer them just yet cos we are too busy taking care of our dear patients. Someday when posterity looks favourably upon us or when the populace gets less unwell, we'd have time to sort out these anomalies.
Pharmacists lack professional image, NHS Alliance chief warns
Answer
24/05/11 16:30as a reply to Rajive Patel.
I could not agree more. Until community pharmacy stops filling its windows and the vast majority of the floor space with rubbish and starts to concentrate on the "professional" side of the profession we will continue to be seen as just shopkeepers. Correspondents refer to the situation in other European countries but fail to note that their pharmacies are not filled with the garbage commonly seen in the UK. The Dickson case has a lot to answer for!!!
Pharmacists lack professional image, NHS Alliance chief warns
Answer
24/05/11 22:12as a reply to Rajive Patel.
it is true as long as we work in supermarkets where our role is to pump out MURs then we are indeed unproffessional
Pharmacists lack professional image, NHS Alliance chief warns
Answer
25/05/11 15:15as a reply to Rajive Patel.
If pharmacists were so forward thinking and proactive - why are they not embracing the changes that have taken place since 2005. One has to look at the up take of the various services including MURs. Stop whinging and start working smarter. Empower your team with appropriate training and focus not just on the supply side of the business (dispensing) but on services. Around 80% are mere shops not professional units. Are you guys really proud of the poorly uninvested shops that you run - ahh, I hear you say we dont get renumerated enough. Right! Thats why most of pharmacy owners are happy to siphon of the money and do little to invest in their team and premises. Comapre continental pharmacies with those on the mainland and you will realise how unpofessional we are. Mrs. Sobanja cant be wrong.
Pharmacists lack professional image, NHS Alliance chief warns
Answer
25/05/11 18:20as a reply to Rajive Patel.
It's unfortunate that Mrs Sobanja thinks pharmacists are the 'local chemist shop' but when she enters any of these 'shops' (which am sure she has, many times) what does she go there for? to do her laundry? buy a newspaper? or shop for clothes? if she's ever entered one and asked for a simple health care advise and she fails to recognise that she seeking it from a a professional, a pharmacist then i do not know what planet she is on. the local 'chemist shop' has been praised many times by our patients, because we are easily accessible, no appointments, or is it beacuse Mrs Sobanja does not need to book a 48 hour appointment, (sometimes 3-5days appointment with GP surgeries) to seek a phamacists advise that she thinks we are not professionals. Please give us some respect and if the powers that be had stoop up for pharmacy, fighting our corner, for funding etc then i think the story would be different.
Pharmacists lack professional image, NHS Alliance chief warns
Answer
25/05/11 20:52as a reply to Rajive Patel.
I agree some pharmacies are awful and present a poor reflection of pharmacy, but is this physical image what Michael Sobanja is referring to or is he referring to the quality of service provision by pharmacists, generally?

Michael Sobanja can indeed make his comments but they should not be made on an anecdotal basis (especially what his wife thinks!). This man is representing NHS Alliance, he should know better and make comments that are evidence based.

If he chooses this type of representation, then the NPA should not entertain him in such a forum.

Many of you naively assume pharmacy should do whatever any bureaucrat/pen pusher says. I disagree. Mr Michael Sobanja should, if he feels so strongly in his views, help negotiate ADEQUATE funding into the contractual framework, maybe then we can make that change from a "local chemist shop" to a Pharmacy that excels in all forms of clinical service delivery.

Peers (both employee pharmacists and employer pharmacists) need to realise that unless pharmacy funding is adequate, which it has not been for many years, then there can be no budgets for premises enhancement, investment in service provision nor for any up skilling.

Many of us want to do away with selling nappies and perfumes, but in reallity it is exactly these "local chemist" activities that subsidise our pharmaceutical service provision! Next time Michael Sobanja, try and understand our structure and existence and then you will realise exactly how professional we are. Maybe you can then give Sue Sharpe a few pointers in reality check!
Pharmacists lack professional image, NHS Alliance chief warns
Answer
27/05/11 10:37as a reply to Rajive Patel.
in india the situaTION IS MORE BAD OF PARTICULARLY OF HEALTH SECTOR,AS DOCTORS ARE NOW IN MONEY MAKING RACE ANDHE OR SHE DOESN'T HAVE TIME TO EXPLAIN OR SATISFY OR CONVEY ABOUT HEALTH .SO THE RESPONSIBILITY OF PHARMACIST IS TO MUCH EXTEND IS INCREASED.
Pharmacists lack professional image, NHS Alliance chief warns
Answer
29/05/11 16:36as a reply to Rajive Patel.
A professional can only truly be a professional if they have full autonomy. Unfortunately due to lack of strong professional backing we lack that autonomy. Almost everyday we need to fill out lots of useless paperwork to prove that whatever we do is of value. we are unable to make the smallest of decisions without prior consent from GP's. worse still some companies have non-pharmacist managers who DICTATE pharmacists daily decisions only for short-term profits. the coinage of 'responsible pharmacist' title does not hold any true meaning in the real world. Give pharmacists the true autonomy without any bureaucratic non-sense and we will have a class of pharmacists with unimaginable health benefits. As far as Mr Sobanja's comment on independent prescribing, we are ready to provide this service as long as the NHS is prepared to fund us appropriately including the training.
Pharmacists lack professional image, NHS Alliance chief warns
Answer
29/05/11 16:36as a reply to Rajive Patel.
A professional can only truly be a professional if they have full autonomy. Unfortunately due to lack of strong professional backing we lack that autonomy. Almost everyday we need to fill out lots of useless paperwork to prove that whatever we do is of value. we are unable to make the smallest of decisions without prior consent from GP's. worse still some companies have non-pharmacist managers who DICTATE pharmacists daily decisions only for short-term profits. the coinage of 'responsible pharmacist' title does not hold any true meaning in the real world. Give pharmacists the true autonomy without any bureaucratic non-sense and we will have a class of pharmacists with unimaginable health benefits. As far as Mr Sobanja's comment on independent prescribing, we are ready to provide this service as long as the NHS is prepared to fund us appropriately including the training.
Pharmacists lack professional image, NHS Alliance chief warns
Answer
31/05/11 11:02as a reply to Rajive Patel.
so you can only be professional when prescribing under the wing of a GP.?
So have the NHS Alliance tackled the rewards for any pharmacist taking up preacribing rights no. If there was a clear finanacial reward to become an independent prescriber then hey presto pharmacy would be inundated with prescribing pharmacists.Who would want take on the additional risk and costs associated with becoming a prescriber if they are not financially recognised even though it may be peronally rewarding.
COMMUNITY PHARMACY IS THE ONLY HEALTH PROFESSION WHO HAVE TO ATTRACT PATIENTS AND MAKE A PROFIT TO PRACTICE THEIR PROFESSION
WHEN WILL THIS BE RECOGNISED

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