When a company as large as Boots steps up a gear with a nationwide rebranding of its stores, it's time to sit up and take note. Whether you work at Boots or not,the company's new in-store signposting...
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OTC reader survey
OTC has recently had a makeover, and we want to know what you think. Click here to complete the survey before June 11 for your chance to win an Amazon Kindle
OTC wallcharts
Use the links below to download OTC wallcharts.
Top tips for a great holiday
Make sure your customers fly off on a hassle-free holiday with our pull out and keep guide to travel health. This chart has useful advice for all types of holidays from city breaks to exotic travel and backpacking.
Preparing a first aid kit
Every home should have a first aid kit – but what should you suggest customers put in it? Make sure you don't miss an item with our handy pull out and keep guide
OTC guide to breastfeeding
The Department of Health recommends all babies should be exclusively breastfed for the first six months.
Find out why breast is best with this pull out and keep guide
OTC guide to why you should stop smoking
Breaking the addiction to smoking is one of the toughest things someone can do. Make sure you support your customers with this helpful and informative wallchart
OTC symptom checker - is it a cold or flu?
Cold and flu are often used interchangeably, but are radically different conditions. Use this wallchart to spot the difference
Guide to recruiting patients for NMS
Is your patient eligible for a pharmacy medicines service?
From October 1 the new medicine service (NMS) launched in England, with patients starting medicines for four different condition types eligible for the service. Your pharmacy is probably already offering medicines use reviews (MURs); these will also change, with four nationally agreed target groups. Use this wall chart to identify which patients are eligible for these two services and when you should alert the pharmacist.
Professional
Read the scenario below or in each month's OTC and tell us what you think the legal outcome would be.
From Friday April 20 you can log your answer using the buttons below. First read the main article and then decide on your answer. But hurry, the survey closes at midnight on Wednesday May 2.
Counterpart Plus
 Ear conditions can cause worry and discomfort to patients – here is what you can do to help patients with these common complaints |
 From dandruff to funky dyes, pharmacy staff need to know about a wide range of hair and scalp issues |
 No one likes to feel nauseous, which is why you have a crucial role in helping patients |
 With millions of customers heading abroad this summer, we look at pharmacy’s role before, during and after their trip… |
Practice
 Learn how you can help patients travelling abroad with long-term conditions in this scenario for senior assistants and technicians |
 What can you recommend to prevent deep vein thrombosis (DVT) occurring? Find out with this case study for counter assistants |
 Thinking about a summer health campaign and looking for inspiration? Try one of our great ideas for senior assistants and technicians |
 How can you convince a teenager to use suncream? Take note of our top tips in this scenario for counter assistants |
 What are the risks around the MMR vaccine? Try this advanced scenario for senior assistants and technicians |
 Test your knowledge of infant formula with this scenario aimed at counter assistants and make sure your skills are up to date |
Retail
 As the UK’s largest pharmacy chain redesigns its store signs, Chris Chapman talks to Boots’ director of pharmacy |
 Transform your pharmacy with category management tips from retail expert Trevor Gore |
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Reckitt Benckiser’s Trevor Gore advises on adjusting stock as the seasons change |
 You can’t please all of the people all of the time – so make sure you’re able to handle complaints with our five-point guide |
 Reading glasses are like medicines - they need selling with care and attention, as Asha Fowells explains |
 In-store promotions are a great way to boost sales – but there are strict rules about what you can and can’t do. |
supported by
Counterstart is an induction course for pharmacy counter staff supported by Reckitt Benckiser. It is aimed at new staff, to equip them with the basic knowledge required to work in a pharmacy safely.
Supported by
Counterpart is a training course for pharmacy assistants from Chemist+Druggist. It comprises 14 modules that train staff to deal with patient queries in 14 key areas.
