People are becoming more informed about their health; they want to know how things work, writes Chris Chapman. With OTC's guides to allergies, the immune system and antibiotics, you'll be well equipped to give the right advice
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OTC wallcharts
Use the links below to download the OTC wallcharts.
OTC guide to smoking myths
Your advice could help customers who have pledged to quit in the new year, so back it up by dispelling some of those myths about smoking
OTC guide to dry eyes
Find out how to tackle common drye eye causes with our handy pull out and keep guide
OTC guide to sore throats
All you ever wanted to know about this common condition, presented in a handy poster format for your pharmacy wall
OTC guide to vitamins, minerals and supplements
Master the vitamins, minerals and supplements market with our handy guide and ensure you can give your customers the advice they need
OTC guide to feminine health
Ensure you can give women the right advice with the help of our guide, which covers four key areas connected with the causes and treatment of feminine itch.
Top tips for a great holiday
Make sure your customers fly off on a hassle-free holiday with our pull out and keep guide to travel health. This chart has useful advice for all types of holidays from city breaks to exotic travel and backpacking.
Preparing a first aid kit
Every home should have a first aid kit – but what should you suggest customers put in it? Make sure you don't miss an item with our handy pull out and keep guide
OTC guide to breastfeeding
The Department of Health recommends all babies should be exclusively breastfed for the first six months.
Find out why breast is best with this pull out and keep guide
Professional
Read the scenario below or in each month's OTC and tell us what you think the legal outcome would be.
First, read the main article and decide on your answer. You can then log your answer using the buttons below.
Counterpart Plus – April 2013
There was no OTC magazine in April so, over the next three issues, we will be providing a bonus fourth Counterpart Plus that will also be available here online
Counterpart Plus
 Getting to grips with dressings: three scenarios to boost your knowledge of woundcare |
 Cardiovascular conditions are the leading cause of death in the UK – and you can help prevent them |
Practice
 A patient with cancer is experiencing pain – despite it previously being under control. What would you do? Check your skills with this CPD scenario for pharmacy technicians |
 How much paracetamol can you sell at once? Find out with our simple guide |
 Does strength always indicate which drug is more powerful? Test your knowledge of pain relief with this scenario for dispensary staff |
 A customer is making repeat purchases of co-codamol. What should you do? Find out your next steps in this scenario for counter assistants |
 Reading between the lines is an essential skill when talking to customers; test your skills to spot the problem with this CPD scenario for pharmacy technicians |
Retail
 How can you tell which customer is right for which product? Caroline Hatano reveals how to spot four different customer types |
 Improve your sales technique and support your customers with five easy steps, as Sara Mudhar explains |
 Customer complaints are something we all dread, writes Trevor Gore, but there’s no reason why we can’t look to make the best of the situation |
 Many customers have no idea what pharmacy can offer – but that’s something you can change. OTC explains how you can achieve that |
Counterpart is a training course for pharmacy assistants from Chemist+Druggist. It comprises 14 modules that train staff to deal with patient queries in 14 key areas.
Regular monthly training modules and assessment will keep your staff's knowledge up to date, giving you and your pharmacy the skills to be competitive and remain profitable.
Sign up for 2013 now!
Download a registration form