Training his counter staff has paid off in ways Richard Stephenson could hardly imagine, who says investing in his pharmacy staff has meant he's on course for a record January

Independents might not have the same buying power as the multiples, writes Richard Stephenson , but that doesn't mean they can't match them on price.

When his managing director suggested fitting out a new branch with Ikea products, Richard Stephenson was a little shocked. But the end product turned out to be a success

Great customer care is something that brings our patients back time and time again, writes Richard Stephenson. And one of our counter assistants has summed up why it’s so important

Hiring staff can be a complicated process with more applicants than ever applying for one role, writes Richard Stephenson. But going against the norm when selecting candidates can sometimes be the best decision

BlogsAfter comparing a competitor’s customer services with his own, retail and operations manager Richard Stephenson couldn’t help but wonder why people ever choose multiples over independents

Independent pharmacy needs support from suppliers more than ever, writes Richard Stephenson, but last week I was disappointed to see yet another supplier desert us in favour of the big chains

In times of cut-backs and with cost control needing to take place, what’s more important writes Richard Stephenson, quality or money saving?

Blogs Moving from a major multiple to an up-and-coming chain of independents has been an eye-opener but, Richard Stephenson writes, good retail practice is the same wherever you are