If you use the www.chemistanddruggist.co.ukwebsite ("the Website") or purchase goods from the Website you agree to be bound by these terms and conditions.
1. Definitions
In these terms and conditions, "we" and "us" means UBM Medica - Healthcare Division of UBM Information Ltd, company number 00370721). The address from which we provide these online services is UBM Medica, Ludgate House, 245 Blackfriars Road, London SE1 9UY. Our VAT identification number is: GB 238 623 356.
2. Access to the Website and content
2.1 The information provided by us on the Website is not in any way an invitation or recommendation to buy any products or services featured and you should seek appropriate independent advice.
2.2 We are continually improving our goods, so specifications or design changes may be made at any time. We shall use reasonable commercial endeavours to keep the Website up to date but information and specifications given are for your information only and are subject to change without notice.
2.3 We try to ensure that pictures of the goods on the Website are as accurate as possible, but there are technical limitations and slight variations in colour and texture between the pictures and the goods themselves must be expected.
2.4 We will endeavour to allow uninterrupted access to the Website, but access to the Website may be suspended, restricted or terminated at any time.
2.5 We reserve the right to change, modify, substitute or remove without notice any information on the Website from time to time.
2.6 We assume no responsibility for the contents of any other websites to which the Website has links.
3. Intellectual Property
3.1 The copyright in the material contained in the Website, together with the website design, text and graphics, and their selection and arrangement, and all software compilations, underlying source code and software (including applets) belongs to UBM Medica, its subsidiaries or the providers of such information. All rights are reserved. None of this material may be reproduced or redistributed without our written permission. You may, however, download or print a single copy for your own non-commercial off-line viewing.
3.2 "Chemist+Druggist", "C+D" and "C+D Jobs" are trademarks of UBM Medica. Other product and company names mentioned on this Website may be the trademarks or registered trademarks of their respective owners.
3.3 You shall retain ownership of all copyright in data you submit to the Website. You grant us a world-wide exclusive, royalty-free, non-terminable licence to use, copy, distribute, publish and transmit such data in any manner.
4. Exclusions of liability
4.1 We use reasonable endeavours to ensure that the data on the Website is accurate and to correct any errors or omissions as soon as practicable after being notified of them. We do not monitor, verify or endorse information submitted by third parties for posting on the Website and you should be aware that such information may be inaccurate, incomplete or out of date. To the extent permitted by applicable law, we disclaim all warranties and representations (whether express or implied) as to the accuracy of any information contained on the Website. We do not guarantee that the Website will be fault free and do not accept liability for any errors or omissions.
4.2 Due to the nature of electronic transmission of data over the internet, and the number of users by whom data is posted on to the Website, any liability we may have for any losses or claims arising from an inability to access the Website, or from any use of the Website or reliance on the data transmitted using the Website, is excluded to the fullest extent permissible by law. In no event shall we be liable for any indirect loss, consequential loss, loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation whether in contract, tort or otherwise arising out of or in connection with these terms and conditions or use of the Website save where such liability cannot be excluded by law.
4.3 We do not give any warranty that the Website is free from viruses or anything else which may have a harmful effect on any technology.
5. Exclusion of liability for suppliers' goods and services
We promote a number of suppliers on the Website and offer you the opportunity to buy goods and services from those suppliers through the Website. We can accept no liability for any goods or services provided by third party suppliers. Any goods or services which are not stated to be provided by us are provided by third parties over whom we do not have control and you should satisfy yourself that you wish to purchase those goods or services before contracting with the supplier. The suppliers will be supplying on their own standard terms and conditions and you should check that you agree to those terms and conditions before placing an order.
6. User name and password
6.1 On registering with us, you are issued with a user name and password which must be used in order to access certain restricted parts of the Website. The user name and password are personal to you and are not transferable.
6.2 Your name and password are the methods used by us to identify you and so are very important. You are responsible for all information posted on the Website by anyone using your user name and password and any payments due for services accessed through the Website by anyone using your user name and password. Any breach of security of a user name and password should be notified to us immediately.
6.3 You may not adapt or circumvent the systems in place in connection with the Website, nor access the Website other than through normal operations
7. Data submitted by users
7.1 We accept no liability for data supplied by any user for display on the Website and the limitations in condition 4 above (Exclusions of liability) apply.
7.2 If you submit data for display on the Website you are responsible for ensuring that the data is accurate, complete and up to date and for updating that data where necessary.
7.3 If you submit data for display on the Website you are responsible for ensuring that no data is uploaded or submitted which is untrue, defamatory, obscene or abusive or otherwise objectionable or in breach of any applicable laws or rights of third parties.
7.4 You warrant that you have taken all reasonable precautions to ensure that any data you upload or otherwise submit to the Website is free from viruses and anything else which may have a contaminating or destructive effect on any part of the Website or any other technology.
7.5 We reserve the right (without limiting our rights to seek other remedies) to remove offending material placed on the Website that we consider to constitute a misuse of the Website or which is otherwise harmful to other users of the Website.
7.6 You will indemnify us for any claim or loss (including without limitation, economic loss) suffered by us arising out of your failure to observe any of the terms of this condition 7.
7.7 Subject to the Contracts (Rights of Third Parties) Act 1999 condition 7.5 may be enforced by the following people in their own right: any third party with whom we contract for content or advertising; and our employees or agents at the time of any failure to observe.
8. Data protection
8.1 We are committed to protecting your privacy. Please see our Privacy Policy below for information about how we use your data.
9. Cookies
9.1 We use cookies to personalise your experience of the Website. For more information about cookies please see the "cookies" section in our Privacy Policy below.
9.2 The C+D Jobs website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
10. Termination
10.1 We may terminate your access to the Website and the services within it on not less than 3 days' written notice to you.
10.2 All disclaimers, indemnities and exclusions in these terms and conditions shall survive termination of the agreement between us for any reason.
11. General
11.1 If any provision of these terms and conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of these terms and conditions shall not be affected.
11.2 We may modify these terms and conditions at any time by publishing the modified terms and conditions on the Website. Any modifications shall take effect 3 days after posting on the Website.
Terms and Conditions of Sale
12. Formation of agreement
12.1 An agreement for us to sell you goods is made on the basis of these terms and conditions when we accept your order for goods by confirming receipt of your payment for the goods or you download goods from the Website, whichever is earlier. (This agreement between us is referred to in these terms and conditions as "this agreement".)
12.2 The description of the goods, price, currency, VAT, insurance and delivery costs are set out in the order page.
13. Orders
13.1 Orders shall be accepted at our sole discretion but are normally accepted if the goods are available, the order reflects current pricing, you are based in a country to which we are currently able to sell and your credit or account card is authorised for the transaction.
13.2 The price quoted on the Website is the price that you will have to pay for the goods.
14. Acceptance of your order
We will confirm receipt of your order when we confirm receipt of your payment by e-mail.
15. Payment
We shall charge your account for payment when we receive your order.
16. Delivery Dates
Unless we specify otherwise, delivery dates for any hard copy products will always be within 14 days. However, all delivery dates are given only for general guidance and we will not be held liable in any way for late delivery of goods.
17. Method/Failed Delivery
We shall attempt to deliver physical goods to the address you specify for delivery, or if none, to the credit card address you supply. It is important that these addresses supplied by you to us are accurate.
18. Scope of advertisements
The content of the Website is directed solely at those who access the site from the United Kingdom. We make no representation or warranty that any goods referred to in the Website are available or are otherwise suitable for use outside the United Kingdom.
19. Ownership
19.1 You will only own the goods once they have been successfully delivered and when we have received cleared payment for them in full. Until that time we will retain title to the goods.
19.2 Goods supplied are not for resale.
20. Exchange or refund
We will be happy to exchange or refund any physical goods with which you are not completely satisfied. Simply return the goods to us unused, within 7 working days, with the dispatch note. You will be responsible for the direct costs of returning the goods. This right to exchange and refund does not apply to goods you have downloaded from the Website.
21. Liability
21.1 If you have a valid claim in respect of any of the goods which is based on any defect in the quality or condition of the goods or their failure to meet specification in accordance with this agreement, we shall be entitled to replace the goods (or the faulty part in question) free of charge or, at our sole discretion, refund to you the price of the goods (or a proportionate part of the price).
21.2 We will take all reasonable care to keep your order secure, but in the absence of our sole negligence we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any data (including credit and account details) you provide when accessing or ordering from the Website. It is up to you to keep your username and password secret.
21.3 We shall not be liable to you in connection with this agreement in contract, tort (including negligence) or otherwise for any loss of profit, anticipated savings or data (in each case whether direct or indirect) or any indirect loss.
21.4 Our aggregate liability to you in connection with this agreement shall not exceed the value of the goods ordered by you.
21.5 Notwithstanding anything else in these terms and conditions, we accept unlimited liability in respect of death, personal injury or damage to property caused by our negligence.
22. Statutory Rights
These terms and conditions do not affect your statutory rights (if appropriate) as a consumer.
23. Matters outside our control
We shall not be liable to you or in breach of this agreement for delay or failure to perform if the delay or failure is due to a cause beyond our reasonable control.
24. E-mail, user name and password
24.1 E-mails to you shall be to the address you specify to us. It is important that you give us an accurate and valid e-mail address and tell us of any changes to it. 24.2 If you are issued with a user name and password before you can order goods from us, these will be personal to you and are not transferable. You will be responsible for any payments due for goods ordered through the Website by anyone using your user name and password.
25. General
25.1 If we fail to enforce a right under this agreement, that failure will not prevent us from enforcing other rights, or the same type of right on a later occasion.
25.2 If any provision of these terms and conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of these terms and conditions shall not be affected.
26. Complaints
If you have a complaint, please e-mail us at: haveyoursay@chemistanddruggist.co.uk
27. Governing law
27.1 These terms and conditions shall be governed by and construed in accordance with English law.
27.2 Any disputes shall be subject to the exclusive jurisdiction of the English courts, to which both parties submit.
UBM Medica (a division of UBM Information Limited) Privacy Policy
This Privacy Policy governs the collection and use of personal information relating to subscribers and customers of UBM Medica. In this Privacy Policy, "UBM Medica" means UBM Information Limited (Co. no. 00370721) and its international affiliates. UBM Information Limited's offices are registered office at Ludgate House, 245 Blackfriars Road, London SE1 9UY.
UBM Medica is committed to abiding by this Privacy Policy, as well as the requirements of applicable laws, in the operation of its business. Please read this policy carefully as it explains the kinds of personal information we collect about you and how it is handled.
By your continued use of our services (including our web sites), you consent to the collection and use of your personal information for the purposes set out in this Privacy Policy.
What personal information do we collect?
Personal information collected by UBM Medica includes your name, profession, IP address, contact details (including your email address and mobile phone number where you provide them), and where necessary for payment processing, your card payment details and delivery details. If you use our web sites, we may also collect information about you or your computer when you browse to allow you to use the services available. In addition, when you register for certain services, your email address may be required to provide you with log in details.
Why do we collect personal information?
UBM Medica collects personal information in order to:
- enable you to join our user groups;
- to permit you to use our website and its services;
- register you for our websites;
- allow you to receive our newsletters;
- enable you to subscribe to a publication;
- process your requests;
- respond to your inquiries;
- establish your eligibility for certain subscriptions or to access certain parts of our website;
- process payments where purchases are made;
- establish VAT payments;
- provide goods and services to you;
- for publication (where you provide details for inclusion in our directories or catalogues and on our websites);
- tell you about changes in our services or about features we think you may find interesting;
- provide you with information about CMPMedica products and services;
- provide you with information about products and services offered by third parties, including promotional messages from pharmaceutical companies; and
- meet legal requirements, and for the exercise or defence of legal claims.
We will contact you in accordance with your contact preferences, and where appropriate we will obtain your consent to do so. We may sell, trade, or rent your personal information to trustworthy third parties, but will not do so without your consent.
Further information on our web sites
If you are using our web sites, we will use your personal information to help you to log into your account and into restricted areas of our web sites, and to permit future use of the web sites. This information may include your IP address, browser type and the date and time of your request. We may use your IP address to help diagnose problems with our server, or to administer our web sites. We may conduct analyses of user traffic to measure the use of our sites and to improve the content of our web sites and our services. These analyses will be performed through the use of IP addresses and cookies. We may also use cookies to enable the signing in process after you have registered with us and to provide you with more tailored information when you return to our web sites. A cookie is a small file sent to your computer when you visit the website and which is stored on your computer's hard drive by your web browser. Cookies are designed to improve the user experience by storing user preferences and other information which is used to recognise you when you return. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you reject the use of cookies please note that the efficient operation of the web site that you are using may be affected.
Most of the advertisements that you see on the web sites are generated by third parties who may use cookies to track viewing of their advertisements and for other purposes specified in their own privacy policies. We only authorize our third party ad servers to employ anonymous cookies for ad delivery and anonymous targeting. Our third party ad servers do not collect, nor do we give them access to any personally indentifying information about you. We have no access to or control over these cookies (although we may use statistical information provided to us – not containing personal information - arising from these third party cookies to improve the targeting of advertisements to you and other users of the web sites). You can obtain further information about third party privacy policies or disable their cookies by visiting their web sites. UBM Medica does not exercise control over third party sites that we link to from our websites or emails, and accepts no responsibility for the privacy practices or the content of such websites. Please refer to the third party website's terms and conditions and privacy policies if you would like further information about their data practices.
Disclosures of personal information
We will only disclose personal information about you internally and to third parties for processing purposes associated with payment processing, the supply of goods and services, for web site administration, or elsewhere when you have consented to such disclosures, or where such disclosures are required or permitted by law. These third parties we contractually bound only to use personal information to perform the services that we hire them to provide. Where you have agreed that we may do so, we may lease or rent your personal information to selected third parties for their email, postal or telephone marketing use.
Our affiliates and third party data processors, which may be located outside of the EEA, are required to take adequate technical and organisational safeguards to protect personal information. We also take measures to ensure that personal information transferred by us outside of the EEA is adequately protected.
Our commitment to security of personal information
UBM Medica uses administrative, technical, and physical measures to safeguard personal information against loss, theft and unauthorised uses, access or modifications. Certain areas of our web sites may be password protected. If you are a user of our web sites and have a password, you can help to preserve your privacy by ensuring that you do not share your password with anyone else.
Payments made to us are processed in a secure environment using software provided by third party providers. Card payments made via our websites are processed by Verifone, Cardnet and Thwate. Payments made by phone are processed through the Comms XL 25 line system.
We take steps to regularly validate the personal information we hold to ensure that the information is accurate and, where necessary, up to date. Information that is no longer required for any valid business purpose, and that we are not required to keep pursuant to any applicable law, will be routinely destroyed by secure means.
Making automated decisions
Other than in order to establish that you are permitted to receive certain trade journals free of charge, we do not ordinarily use personal information for the purposes of automated decision making. However, we may do so in order to fulfil compelling obligations imposed by law, in which case we will inform of any such processing and provide you with an opportunity to object.
Access to personal information
You may renew or update personal information that we hold about you by contacting us as detailed below.
Contacting us
If you have any questions about this Privacy Policy, you can email Lisa.Taylor@ubm.comor phone: 020 7921 8716. Please note that calls to this number may be recorded and monitored to maintain customer service standards and to assist staff training.
Changes to this Privacy Policy
We reserve the right to add to or amend this Privacy Policy at our sole discretion, without prior notice to you. Please review our Privacy Policy on a regular basis to make sure you have read the latest version and you understand what we do with your personal information. Your continued use of our services or our web sites following the posting of changes to these terms means that you consent to those changes.
This version of the Privacy Policy is effective as of 16th February 2009.