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Cegedim hit with two EPS outages within 24 hours

Cegedim Rx was hit by its second IT outage in 24 hours yesterday (February 28), although both issues have since been resolved.

C+D readers reported a morning of anxiety yesterday as difficulties downloading electronic prescriptions were compounded because it was the last day of month.

Cegedim Rx told C+D today that it had resolved the issue experienced by “some” customers in England by 2.50pm. But the systems supplier was then alerted that a “much smaller number” of pharmacies were “impacted by a secondary electronic prescription service (EPS) issue caused by a further firewall problem”.

It informed these customers at 8.30pm that this issue had been fixed and “critical care monitoring continued throughout the night”.

Cegedim Rx apologised to affected pharmacies, adding: “We are closely monitoring the service this morning and have seen no further issues.”

“Investigations continue with our suppliers to ensure we understand the root cause of this problem [and] prevent future reoccurrences,” it added.

Read C+D readers' reports on yesterday's EPS issues here.

Have you experienced issues using EPS recently?

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