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Some pharmacies may not receive Alliance delivery until Wednesday

Some pharmacies may have to wait until Wednesday to receive their delayed Alliance Healthcare delivery, the wholesaler has told C+D.

The delays – which left pharmacies without much-needed medicine over the weekend (see below) – were caused by "an air conditioning outage in the server location", which had disrupted "some IT systems in our support centre" last Thursday (September 7), Alliance Healthcare said.

The wholesaler is "pleased to confirm the IT system is now fully operational", it told C+D this morning.

However, while the recovery is going better than expected, the total backlog may not be delivered to every pharmacy until Wednesday, it added.

"Our service centre teams are working hard to process and pick orders, to resume full service as quickly as possible," Alliance Healthcare said.

"Medical orders placed since 7pm on September 7 have been captured and are being delivered from today (September 11)."

"Our team’s focus is to now process all remaining orders as soon as possible," it said.

The wholesaler repeated that it "sincerely apologises for the inconvenience caused", and stressed that "patient safety is our main priority".

"All our customers are being kept informed about the progress of the situation," it added.

How pharmacists are coping today…
...and how they coped over the weekend

Are you waiting for a delivery from Alliance?

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