Manager of The Year

Acacia Leong, Lloydspharmacy

Acacia managed to turn around a branch that was in a difficult position, greatly impacted by COVID-19. Despite the challenges, patients are still Acacia’s first priority and she has made significant health interventions for her patients during the pandemic. Acacia also looks after the wellbeing of her colleagues and supported them through the immense pressure the pharmacy was under, helping them to continue to deliver a quality service. Her dedication has allowed her branch to excel and expand its potential.

Ahmed Lulat, Day Lewis, Felixstowe

Ahmed manages one of the busiest pharmacies in the country and does it effortlessly. The pharmacy dispenses close to 30,000 items per month and he manages to keep on top of this workload without the help of a second pharmacist. He still finds the time to complete essential services such as NMS and flu vaccinations. He has now been promoted to regional pharmacist manager, which means he supports other Day Lewis pharmacies across the region with clinical issues.

Erica Priestley, Well Pharmacy

Erica leads Well Pharmacy’s digital customer care team, inspiring a patient-centred approach to every interaction. During the pandemic, she had to grow and manage the team remotely and respond to customers' needs in an ever-changing environment. Erica has stayed positive throughout, and her team all speak extremely highly of how she has coached, supported, and empowered them. Most importantly, Erica's impact on the team means that patients receive high quality, timely and professional advice and guidance.

Laura Robison, Well Pharmacy

Laura returned to the position of pharmacist manager after maternity leave. Despite being in the middle of a COVID-19 lockdown and under enormous pressures, she has ensured the reputation of the pharmacy is one of professionalism and efficency. She expects no less from her team than she does of herself and they are the happiest, most hardworking team in the region. She endeavours to meet the needs of all patients and staff, to provide them with the best service and care.

Saira Khan, Penenden Heath Pharmacy, E-Nova Healthcare

The dedication to Saira’s patients and team has reflected in 45% prescription growth and 36.1% increase in items since she joined in 2019. The links she has created with other healthcare professionals has allowed the pharmacy to build its DDS service from 10 patients to now over 40. In between managing a pharmacy, working as a pharmacist, and as a PCN lead, Saira also researches and writes educational health content as a senior writer for ‘Abraham the Pharmacist’.

Sinead Nealon, Village Pharmacy Group, Cosby

Sinead is an approachable, friendly and motivational manager who dedicates her efforts into making Village Pharmacy Group Cosby run as smoothly as possible, while creating a happy environment for her patients, the local community and her fellow team members.
She has a strong work ethic, passion and commitment to delivering exceptional pharmacy services and creates a safe space for those around her to thrive even during high pressured times. Her management has resulted in an excellent team performance.

Tanpreet Kaur, Well Pharmacy

Tanpreet is digital pharmacist manager at Well Pharmacy, who leads and inspires a team which serve more than 110,000 nominated patients. During the pandemic, she ensured that ongoing staffing levels and training were at the required level for the continued safe operation of the digital pharmacy. Tanpreet has continued to lead and develop the team to deal with an exponential 250% growth in items, putting colleagues onto NVQ level 3 courses and checking courses. She also completed her IP qualification during this time.

Finalists