From this module you will learn:
- Why conflict arises in the pharmacy
- The groups of people among which conflict typically occurs
- Why it is important to resolve conflict
- Common resolution techniques
Download the full module including the 5-minute quiz here.
From tricky customers and unhappy staff to disgruntled GPs and flustered care homes, conflict happens in all manner of situations within the pharmacy.
You can’t always choose who you will be working with – or serving – in your pharmacy, so it is likely that there will be some people who are harder to deal with than others.
In this module, you will learn about typical scenarios where conflict can arise, the problems it causes, and how to resolve it.
Why conflicts start
In any job that involves working as part
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