Layer 1

Why should your pharmacy team become 'dementia friends'?

Pharmacies in England can receive quality payments for becoming 'dementia friends'
Pharmacies in England can receive quality payments for becoming 'dementia friends'

What can pharmacy teams do to improve the care they provide for patients living with dementia?


With approximately 850,000 people living with dementia in the UK, it is important for pharmacy teams to consider their role in supporting those affected by this progressive condition.

C+D clinical editor Kristoffer Stewart spoke to Emma Bould, programme partnership project manager at the Alzheimer’s Society, to discuss what pharmacists and their teams can do to support patients and carers to manage this neurological disorder.

In this 'dementia friends' podcast you will find out about:

  • The benefits to your patients and the pharmacy of your team becoming ‘dementia friends’
  • How the initiative is funded through the contractual framework and what level of training is needed to qualify for quality payments
  • The appropriate ways to discuss the condition with patients and their carers
  • What to do if you suspect a patient is showing signs of dementia
  • The impact the ‘dementia friends’ initiative has had since its inception.

You can listen to the podcast in full below. Alternatively, subscribe to all of C+D's podcasts on iTunes by clicking here or by searching 'Chemist+Druggist podcast' on your preferred android podcast app.

For more information on dementia, read the C+D Update article Dementia: risk factors and symptoms.

Dementia friends resources
  • Find out about the 'dementia friends' initiative on their website
  • Learn about the quality payments available for the 'dementia friends' initiative on PSNC's website.

Peter Sainsburys, Community pharmacist

It's a total and utter shambles.

Here's what actually happened to me and my team.

My twenty-something area manager phoned me up, obviously whilst driving, and informed me that I had to complete an online package for "dementia friends", whatever that was.

After a few weeks. things got nasty when he realised that some of my colleagues had not completed it. When I asked why he was so concerned, he said that it was compulsory from "head office". After leading some of my less computer literate and older colleagues through the package, I began to wonder what was so important.

Surprise, surprise. They could claim some kind of payment if all of the staff had completed the online package and gained a certificate.

Obviously we got nothing.

The big pharmacy chains are totally immoral in the way they chase every last penny but give so little to the people doing the "real work".

Hopefully Amazon will come in and get rid of these incredibly unfriendly people. You know who you are.

Dave Downham, Manager

I think it unfortunate that the importance of this kind of initiative is overshadowed by big chains paying lip service and cynically becoming dementia friendly solely to tick a box to claim the quality payment. Nothing to do with the president if alzheimer research being one David Cameron?

Job of the week

Pharmacy Manager
South West London