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Rowlands Pharmacy’s vision: A bricks-and-mortar and digital mix

Rowlands Pharmacy’s vision: A bricks-and-mortar and digital mix

It would have come as quite a shock for many in the sector when Rowlands exclusively revealed to C+D in June that its managing director Kenny Black had left the business to pursue new career opportunities. With 20 years of service at the multiple, Mr Black had been an established figure in community pharmacy – even appearing in the Channel 4 series Undercover Boss in 2014.

His replacement – Mark Bather, who joined the multiple at the start of the year as retail operations director and was promoted to Rowlands’ new managing director six months later – arguably had big shoes to fill, getting to grips with a rapidly changing sector, not to mention a few sceptics of his retailing background.

“It

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