UPDATE: Cegedim to roll out new system following EPS crash
Cegedim users have been informed of another EPS system failure
UPDATE - June 24
Cegedim will be rolling out its new EPS service by the end of November, sales and marketing manager Clive Eckett has told C+D.
Mr Eckett said Cegedim had invested a "significant" amount of money in the new system and said it will be "more resilient" and have "increased capability with scripts and NHS demands".
Mr Eckett added that "all customers are now up and running" after yesterday's system outage, but acknowledged there are a "handful" of prescriptions yet to be downloaded.
Cegedim users are experiencing further EPS disruption, following a "major incident" reported by the provider this afternoon (June 23).
Earlier this month, Cegedim users reported a 24-hour EPS outage, which left many with a back-log of prescriptions they were unable to download.
Doncaster contractor David Sharp told C+D he is concerned about the "knock-on" effect of the latest outage.
It could result in his pharmacy's delivery driver "thrown out [of sync]", and patients left "without their medicines for the weekend", he said.
Cegedim suspects flooding
Cegedim confirmed that the service is currently down. Sales and marketing manager Clive Eckett said the company believes this could be a result of flooding in the London area – where its data centre is based.
"We are now working with our production supplier to get the N3 connections working and we will continue to give our customers updates," Mr Eckett told C+D.
The Health and Social Care Information Centre is on standby and the recovery process is "a lot quicker" than it has been in the past, he added.
@ChemistDruggist @CandDAnnabelle #EPSFailure update#EPS pic.twitter.com/JV5O0i1spw
— David Hawkin (@Hawkarine) June 23, 2016
Are you experiencing a Cegedim outage this afternoon?
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