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Day Lewis criticises 'slow' patient record rollout

Kirit Patel: Some NHS England regional teams better than others

Day Lewis CEO Kirit Patel says NHS England has been "very slow" to allow the chain's pharmacists to access the summary care record


Leaders of two pharmacy chains have criticised the "patchy" rollout of the summary care record (SCR) to their pharmacies.

The Health and Social Care Information Centre (HSCIC) told C+D last week that more than 150 pharmacies now have access to the SCR, including some branches of Day Lewis. But the chain's chief executive Kirit Patel told C+D that the rollout of records access to his pharmacies has been delayed by the "very slow" process of upgrading staff's smartcards.

"There is a hold up there. [NHS England] hasn't kept pace in upgrading smartcards. When they sort that out, we want to make sure our pharmacists are accessing records," he said last week (January 15).

Some NHS England teams have been "better than others", Mr Patel added.

Two hundred Day Lewis pharmacists and technicians have completed the necessary training for accessing the SCR and have asked for their smartcards to be upgraded, he said. Mr Patel could not say how many of these request have been successfully processed.

Whitworth: Many "unanswered questions"

Pharmacy chain Whitworth has branches in Sheffield – the first area to take part in the rollout – and Greater Manchester, which joined the rollout this month. Its managing director Jay Badenhorst told C+D that the chain will not take part in the SCR initiative until he has written confirmation from HSCIC that it will reimburse pharmacists for the time they spend at compulsory SCR training sessions.

HSCIC is "very difficult to engage with", and has failed to answer important questions on information governance, he said.

The role of the privacy officer – a nominated member of staff that can audit a pharmacy's access to patient records – is still unclear, he stressed. "There’s very little guidance around what workload is involved with that role," he told C+D.

"I want to [take part in the rollout], but there are still some unanswered questions that are absolutely crucial before we [take part]," he added.


Read more on patient records access...

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Harry Tolly, Pharmacist

"that it will reimburse pharmacists for the time they spend at compulsory SCR training sessions" Does this mean individual pharmacists or the stupid way that the water is muddied by referring to pharmacies as pharmacists. ???????

London Locum, Locum pharmacist

These morons have no clue most of the time.

Old Timer, Manager

It would appear that C +D is the new PR machine for Day Lewis .

London Locum, Locum pharmacist

Yes, I've noticed Kirit continually popping up advertising his wares as it were.

Leon The Apothecary, Student

I'm more concerned about the understaffing crisis pharmacy is about to face with the massive cuts in the budget.

London Locum, Locum pharmacist

That's not really going to bother Kirit right now if it ever has. As long as the saps left keep churning out those green pieces of paper then all is well. And you can't blame Kirit. He has to look after numero uno as we all should. It just gets a little tiresome listening to him droning on about ' putting patients first'. No one is buying that [email protected] anymore.

Simon MEDLEY, Community pharmacist

can't help thinking a lack of SCR has slipped down most pharmacists agenda's at the mo'

Bal Singh, Locum pharmacist

Let's see if the champion of the the SCR Mohammad Hussain becomes visible on social media to respond to issues raised. He ducked alot of questions and concerns when banging the drum about SCR during it's trial period.

London Locum, Locum pharmacist

Let's hope we don't hear of anyone selling Data to dodgy companies. Oh hang on not to worry, It's only a small token fine if you do.

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