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Online workshop to help GPhC 'understand workplace pressure'

Workshops will feature conversations with “those involved in delivery of pharmacy services"

The General Pharmaceutical Council (GPhC) has today launched one of two online workshops, as part of its ongoing “programme of work” on workplace pressure.

The first of the online workshops runs from today (January 17) until January 31, and will collect feedback from pharmacists about “what quality means in pharmacy practice”, the GPhC said in a statement.

The regulator announced it was conducting a "programme of work" on pressure in community pharmacy in June 2016, after negative coverage in the Guardian and the pharmacy media highlighted the scale of workplace pressures affecting the sector, as detailed in a Pharmacists’ Defence Association survey.

The workshops will feature conversations with “those involved in the delivery or oversight of pharmacy services”, the GPhC said. The speakers will focus on “three broad elements of quality: safety, effectiveness, and patient experience”, it added.

Patients' views sought

The GPhC will also seek feedback from patients and members of the public on their experiences of good care in community pharmacy.

Both sets of feedback will help the GPhC to “better understand pressures that pharmacy professionals may experience in the workplace, and whether and how they impact the quality of services and patient outcomes”, the regulator said.

Duncan Rudkin, GPhC chief executive, said: “This discussion on what quality means in pharmacy is particularly important at a time when there are growing expectations of how pharmacy can support people’s health and well-being, and when pharmacy professionals are reporting they are experiencing pressures that could potentially affect the quality of care they provide.”

All pharmacy professionals, pharmacy owners, and those who attended the GPhC’s workplace pressures seminar in October, will be invited via email to take part in the online workshop. Other stakeholders who wish to contribute can email [email protected], the GPhC said.

Will you take part in the GPhC's online workshops?

Arun Bains, Community pharmacist


It will only work if pharmacists grow a spine... one of the main reason I am now training to be a doctor.


Soon-To-Be Ex-Pharmacist, Superintendent Pharmacist

Just signed on to the workshop - it all seems very refined compared to on here, although the C+D forums seem a lot more honest to me. I wonder if a lot of the contributors to the GPhC forum are actually multiples in disguise?

Valentine Trodd, Community pharmacist

I had an invitation in my email to contribute to this - as I understand has every registered pharmacist/technician. I was shocked by the number of wishy washy contributions and suggestions. There was not one mention of the MURs scandal or workplace pressures. It's an anonomymous forum. How are the GPhC supposed to act if no one complains? I'd encourage everybody to get on there and make their contribution - it's anonymous, you've nothing to lose! I'm not saying I'm optimistic they'll do anything, but if we don't speak up on their official forum then it gives them carte blanche to ignore us. For those who haven't looked at it, it's basically an online forum very much like this where you can post a new comment or reply to and thumbs up/down existing ones.

Tom Kennedy, Pharmacy Area manager/ Operations Manager

Oh you are silly, there is no MUR scandal and never was, it's all just in your head.  Now get back to work, you won't hit your targets playing on your phone.

Soon-To-Be Ex-Pharmacist, Superintendent Pharmacist

It's difficult to reply to such a crass inane comment while still keeping within the C+D community guidelines but suffice it to say that I think you are a lowlife perfect area manager and I pity any person who has to work with you. You are a disgrace to the profession.

Jupo Patel, Production & Technical

I think I can accurately guess the results of this investigation. Multiples/Contractors can rest easy.

fatnose pansies, Sales

A survey on what quality means in pharmacy has nothing to do with workplace pressure. And that's exactly as the GPhC intended.

Joan Richardson, Locum pharmacist

My thoughts entirely - I logged in and found it was all about ideas to provide quality services with absolutely nothing to do with workplace pressure.  Very similar to taking part in the trial of the new CPD - felt that it was a done deal and the trial was for show!

Soon-To-Be Ex-Pharmacist, Superintendent Pharmacist

Why don't they just come down from their ivory towers and do a few shifts in a real pharmacy rather than pratting around with 'workshops' (I LOATHE that word). That is the only way to feel what real pressure is.

sanjai sankar, Locum pharmacist

Well said lucky Ex....The actual "workplace pressures" conference, although useful and brought on by an article in the guardian ( It takes a tabloid newspaper to get the GPHC to act it seems), not one key note speaker seemed to have any first hand experience in dispensary pressures,targets  and what its really like being in the front line of a busy target driven environment which has engulfed this profession....I really wish they would actually give some power back to Pharmacists....

Frustrated Pharmacist, Community pharmacist

I was just thinking the same, except the phrase that I loathe and despise is...'its ongoing “programme of work” on workplace pressure'

What the **** does that mean? Anyone would think they are actually doing something about the biggest problem facing pharmacists for the last however many years, but they steadfastly refuse to lift a finger!

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