Approximately 3,200 staff received their payment “towards the end of the day” yesterday (June 25) instead of “in the early hours of the morning”, as a result of “human error by our payroll provider”, Lloydspharmacy said.
“We’re very sorry for the delay as we know it will have caused our colleagues anxiety,” the multiple continued.
“We have arranged for additional people to take calls from anyone with questions or concerns and in the unlikely event that anyone’s bank or building society has not credited the money on the correct day we will, of course, reimburse any charges incurred,” it added.
One Lloydspharmacy employee took to Twitter yesterday to tell the company that she “had to work as usual today, not knowing if [I] would be getting paid”, while another tweeted the multiple to say the delay was “shocking”, as she had “bills to pay”.
C+D reported in May 2017 that a “small number” of Lloydspharmacy staff were not paid correctly that month as the multiple's Kronos payroll system was rolled out.