Layer 1

Technicians could oversee POM supply under ‘sensitive’ proposals to DH

The proposals have been “accepted in principle” by a Department of Health programme board
The proposals have been “accepted in principle” by a Department of Health programme board

Detailed proposals for pharmacy technicians to supervise prescription-only medicine supply have been produced for the Department of Health (DH), C+D can exclusively reveal.

A working group established by the UK’s four chief pharmaceutical officers has suggested amending current legislation to allow a “registered pharmacy professional” – such as a pharmacy technician – to “take responsibility for” the sale and supply of pharmacy (P) and prescription-only medicines (POM), according to confidential documents seen by C+D.

The working group – co-chaired by chief pharmaceutical officer for England Keith Ridge and his Scottish equivalent Rose Marie Parr – has laid out several proposals (see below) to enable pharmacy technicians to supervise medicines preparation and supply.

The proposals have been “accepted in principle” by the DH programme board responsible for “rebalancing” pharmacy legislation, according to the documents, which are marked “sensitive” and “not for wider circulation”.

Contractors' fears confirmed

The group’s proposals lend credence to concerns – raised by contractors in a letter to Royal Pharmaceutical Society assembly candidates in July – that the programme board plans to “empower pharmacy technicians to supervise pharmacies”.

In the documents, the working group said the changes to supervision legislation are designed to “optimise” the “skill mix” in pharmacies and maximise the use “of the whole pharmacy workforce, especially pharmacy technicians”.

This means “ensuring that pharmacy professionals are available in the right place at the right time – not necessarily in a pharmacy”, it said.

“As in hospitals, greater use will need to be made of registered pharmacy technicians, while pharmacists increasingly use their clinical skills to deliver support to patients in a range of settings, underpinned by more effective and efficient use of the whole pharmacy team.”

What is being proposed?

In order to “enable a registered pharmacy technician to take responsibility for the sale and supply of POM and P medicines”, the group proposes to amend the wording of regulation 220 of the Human Medicines Regulations 2012 so that the phrase “pharmacist supervision” is replaced with the broader “registered pharmacy professional”.

This would allow a technician “to determine not only that a single medicine sale or supply transaction can go ahead, but also [the] type of medicine”, as long as they are “acting in the course of their profession”.

While the requirement for a responsible pharmacist to look after the day-to-day running of the pharmacy would remain, the group suggested that a pharmacy technician could, in the pharmacist’s absence, undertake the “supervision role” of determining when medicine supplies can go ahead and “overseeing the activities of other, non-regulated, pharmacy staff”.

The working group even outlined in detail the “type of transactions” pharmacy technicians could supervise in practice, including repeat prescriptions and the sale of “family packs of analgesics”.

Read more about the group’s recommendations for both of these scenarios in C+D’s accompanying article here.

Competent to supervise from “day one”

The group stressed that consideration would have to be given to “any competence, training and regulatory implications” of its proposals.

It referred to the General Pharmaceutical Council’s (GPhC) overhaul of education standards for technicians – agreed at the regulator’s council meeting last week (September 7).

“It would seem appropriate that any new qualifications developed should take into account any changes to legislation,” the working group said.

This would “ensure pre-registration trainee pharmacy technicians are competent” to supervise medicines preparation and supply “from day one of registration”, it said.

“Consideration should be given to developing a national UK competency framework/training programme to upskill pharmacy technicians to take on these functions,” the group added.

“Reasonable” concerns

The group recognised there would be kick-back to its proposals: “There are likely to be concerns about the competency of some registered pharmacy technicians to undertake this new function,” it predicted.

“Those with responsibility for the overall governance [of a pharmacy]…can be expected quite reasonably to ask: ‘How do I know that my registered pharmacy technician is trained and competent to undertake this new function?’”

The group suggested setting up “workshops to assist the board in becoming fully familiar with the proposals and testing them out for practical application”.

The board’s response

In a summary of the programme board’s discussion of the working group’s proposals – which took place on April 7, 2016 – the board “indicated it was content with the direction of travel”. But it admitted “there [is] still much to be done to give people the confidence to keep with us”.

According to the documents, the board “agreed unanimously” at the meeting that these proposals “should not be discussed publically by board members”.

Read more about the specific medicines supply scenarios the board envisaged pharmacy technicians overseeing in C+D’s additional coverage here.

The confidential documents explained...

confidential files technician supervision

Who are the working group that produced the proposals?

The “short-life” working group was established by the UK’s four chief pharmaceutical officers to inform the DH programme board’s proposals on pharmacy supervision.

According to the documents, as well as its co-chairs – chief pharmaceutical officer for England Keith Ridge and chief pharmaceutical officer for Scotland Rose Marie Parr – its membership consists of one representative from each of the following:

  • General Pharmaceutical Council
  • Royal Pharmaceutical Society
  • Pharmaceutical Society of Northern Ireland and its Pharmacy Forum
  • Association of Pharmacy Technicians UK
  • Pharmacy Voice (nb this organisation disbanded in April 2017)

What is the programme board?

In 2013, the Department of Health brought together a board of pharmacists, regulators and patient representatives, and tasked it with "rebalancing" medicines legislation and pharmacy regulation. According to its website, the board's current members are:

  • Ashok (Ash) Soni – president, Royal Pharmaceutical Society (RPS)
  • Paul Bennett – chief executive officer, RPS
  • Nigel Clarke – chair, General Pharmaceutical Council (GPhC)
  • Duncan Rudkin – chief executive, GPhC
  • David Gallier-Harris – pharmacy manager, Asda
  • Christine Gilmour – ‎chief pharmacist, NHS Lanarkshire
  • Tess Fenn – president, Association of Pharmacy Technicians UK
  • Julie Greenfield – forum manager, Pharmacy Forum of Northern Ireland
  • Karen Harrowing – pharmacy consultant, Association of Independent Healthcare Organisations
  • Steve Howard – superintendent pharmacist, Lloydspharmacy
  • Jeannette Howe – head of pharmacy, Department of Health
  • Denzil Lloyd – lay member
  • Lynn Strother – lay member
  • Julie Mathieson – senior pharmacy technician, Wrexham Maelor Hospital
  • Sheelin McKeagney – pharmacist managing partner, McKeagney Chemists
  • Raj Patel – superintendent pharmacist, The Nelson Pharmacy
  • Trevor Patterson – chief executive, Pharmaceutical Society of Northern Ireland (PSNI)
  • Dr Jim Livingstone – president, PSNI
  • Bob Rihal – locum pharmacist
  • Bernadette Sinclair-Jenkins – regulatory assessment unit manager, Medicines and Healthcare products Regulatory Agency
  • Rachel Edwards – director innovation for health, Ellesmere Pharmacy

When were these documents produced?

The “sensitive” documents do not explicitly state when they were produced. They are marked “20/01” – a possible reference to a January 2017 publication date – and refer to the programme board’s previous meeting on April 7, 2016, as well as “the October board meeting”. 

What do you make of the supervision proposals?

Wolverine 001 , Pharmacist Director

I would employ an ACT over a pharmacy graduate anyday - my ACT can run the whole pharmacy everything done on time, ordered, communicated with the DR's etc i only check and provide advice and still hit a margin of 36% would gladly allow her to control the whole pharmacy and i would pay her a pharmacist wage!!!!

Wolverine 001 , Pharmacist Director

WOW!!! Can this please be passed as soon as possible so i dont have to employ lazy, job finding, always on their phone, house hunting, newspaper reading, late arriving, unprofessional, some waering what looks like their pyjamas locums who are good for nothing and should not be allowed to hold a pharmacy registration from their sub standard pharmacy scholls!!!!

Pharmacy Tech, Pharmaceutical Adviser

Why do you feel the need to be so derogatory toward technicians? Not very professional!

C Edison, Manager

I'm not really sure why some of the comments on here are ridiculing or in fact quite offensive towards Technicians? They certainly didn't ask for this and wouldn't be as somewhat nasty as some of you have been on here towards our profession. Have some respect, don't see us moaning when they're keeping a pharmacy running smoothly for naff all.

M Yang, Community pharmacist

I've worked with many technicians who're great people and do a great job. However, the clinical knowledge and experience of a pharmacist cannot be met by technicians. I've asked a number of technicians recently how they'd feel about being given this task and almost all of them are thoroughly opposed to the idea. Most of the responses were along the lines of "why would I want to have the responsibilities and stress of a pharmacist for only a little above minimum wage?" Indeed, I see a scenario where such technicians would be given new contracts and paid a bit more, but not anywhere approaching a pharmacist salary (that would defeat the cost cutting purpose). At performance review time, you'll be judged as if you were a pharmacist manager. Don't think you won't. If multiples can bully their pharmacists, there's nothing to stop them doing the same to technicians. The hidden purpose is to reduce costs and replace pharmacists with employees who're easier to control and intimidate. 

Chris Locum, Locum pharmacist

I did the same. The government would argue agreed profit levels had been exceeded and cut funding (to offer back as new money for services with additional  paperwork). The players left would be cannabilistic in operations/ takeovers to survive. Technicians would surely not wish to endure such an environment any more than pharmacists.

Stanley Grzesik,

Obviously the other 195 countries have got it wrong

Boom Shakalaka, Locum pharmacist


Graham Morris, Design

From the outset of developing electronic scripts, it was obvious that government wanted to get a far better grip on the way in which community pharmacy operates. Over the last ten years, we have seen the drip drip of changes slowly but continually applied to the profession which has the effect of playing into the large companies wellbeing as opposed to the independents.

If the statement that it costs 2.8 billion to dispense 7.2 billion of prescriptions is true, then it is a definite target for cost cutting. Whereas safety is uppermost in the mind of the pharmacist at the dispensing bench, decisions made elsewhere by less involved members of the profession, may not reflect the real world situation itself. Government thinking, in my opinion, is that eventually dispensaries will be run by technicians. Scripts sent from the surgery, will need to be checked at prescriber level for any potential harm to the patient, as occurs in dispensing doctors. Electronic transmission, dispensing and bar code verification of the final dispensed products will satisfy a government. The odd occasional fatality will either be blamed on the prescriber or on the techician. The savings made will more than cover any litigation that occurs from errors in the process.

This link takes you to another site that has an article I wrote for the P.J. ten years ago. The writing was on the wall then, not one person commented on my worries.

Chris Locum, Locum pharmacist

I remember it. I knew there could be no 40/50 year career for myself, and I decided to make plans. For a future exit, from a downgraded profession.

Chemical Mistry, Information Technology

Just to say to all the pharmacist who have commented on this article well done we are not all apathetic or glory hunters like those above but just doing job to the best of our abilities when the above * want us to be extinct ! Love to be at the pharmacy show to put a protest * Need a protest movement like Corbyn or similar to stop this in tracks. May need a scarificial lamb for the greater good of pharmacy profession.

*This comment has been edited to comply with C+D's community principles*

Mr Pharmacist!, Pharmaceutical Adviser

The pharmacy profession has for too long been taken down a negative trajectory. The honor of the leaders is long gone. The scoundrels * have colluded with the corporate chains to DEVALUE Pharmacists. Fair enough when they try to bring down salaries but a stand needs to be made. *

*This comment has been edited to comply with C+D's community principles*

Chemical Mistry, Information Technology

Edit alert ! Edit alert! Moderator where are! Just like mind were edited!

Alan WHITEMANN, Communications

 Those comments weren't derogatory at all. C and D is getting to point where not worth reading if comments are deleted.

Ilove Pharmacy, Non Pharmacist Branch Manager

Just praise the multiples in any of your comments and you should be fine. 

Mr Pharmacist!, Pharmaceutical Adviser

*This comment has been deleted for breaching C+D's community principles*

S Pessina, Pharmacist Director

*This comment has been deleted for breaching C+D's community principles*

Dax Trader, Finance

Fantastico for shareholders!!!  We can get technicians for half the price of pharmacists.  Now to crack those medics.


Jonny Johal, Pharmacy Area manager/ Operations Manager

... or so they thought, until the technicians start asking for more ... parity with pharmacists! Hahaha ...

Locum Pharmacist, Locum pharmacist

Don't Boots have some sort of a plan to train up loads of techs? Almost like they knew something before the rest of us..I think current technicians should worry about being replaced by newer cheaper models.

S Pessina, Pharmacist Director

*This comment has been deleted for breaching C+D's community principles*

Julie Friday, Accuracy checking technician

That is exactly what has happened. I know of Pharmacy Technician/ACT's that had been with the company along time that were more or less pushed out of their jobs.

Chandra Nathwani, Community pharmacist

Reminds me of a famous Bhagvad Gita Sloka! 

śhreyān swa-dharmo viguṇaḥ para-dharmāt sv-anuṣhṭhitāt
swa-dharme nidhanaṁ śhreyaḥ para-dharmo bhayāvahaḥ 

BG 3.35: It is far better to perform one’s natural prescribed duty, though tinged with faults, than to perform another’s prescribed duty, though perfectly.




jack The-Lad, Communications

Sorry Chandra, that sounds a bit contradictory.

Chandra Nathwani, Community pharmacist

I too, when I first read this verse was confused. "Locum Pharmacist" has given his/her view which is also valid.

But just imagine what kind of society one would create if we all decided we could do someone else's job. Who would do the job that no one wants to do (though some times I do wonder about if I like what I do!).

Pharmacist's are capable of taking on a lot more on  but the funding model is the block stopping this development.

The interests of pharmacy owners and pharmacists are not aligned.

Sad really.

Locum Pharmacist, Locum pharmacist

Guess it comes down to interpretation. I read it as don't step on someone else's toes and don't take what doesn't belong to you with an undertone of karma bites..which is somewhat fitting. 

Meera Sharma, Community pharmacist

Very sad day reading this article. So, let's see:

- Pharmacists are being asked to upskill - at their own expense, no job guarantees and head-office led corporations breathing down their necks to deliver these so-called clinical services - MURs & NMS. This scenario has still not been adressed by GPhC or RPS. Which means the multiples are happily carrying on - evidenced by the amount of reporting that goes on.

- Then we get pharnacy technicians who should be upskilled to do the job that a pharmacist does - advice, check and supervise. Who's paying for their upskilled training??

- Now put the two scenarios together - I'm a manager literally rubbing my hands together! Get rid of my 2 x pharmacists who are costing me more than minimum wage, replace them with 2 x technicians who I can set targets for ( x items to be cheked per hour), they can pay for their own training (modern work is Personal Development Plan). Oh wait, while I'm at it - let's get back the 2 x pharmacists and double their target of MURs and NMS, and my bottom line just got very healthy.

Really sad, that all our professional bodies who are supposed to safeguard our profession do nothign to combat this modern-day slavery of pharmacists, then proceed to hammer in the final nail in the coffin for the profession. You really should all hang your heads in shame.

On a plus point, please collect your useless fees from the technicians - because being registered means nothign to me anymore. I'm off to "upskill" myself to be an Associate Physician, work in a GP surgery and pay my fees to another organisation who one hopes provides more support for me than you have.

- Then we've got community pharmacy - contractual arrangements/financial arrangements severely affected.

Welcome to the pharmacy world in 2019 - or is it even sooner?!

Tom Kennedy, Pharmacy Area manager/ Operations Manager

This all sounds very exciting.  Just one question though... 

What happens when there's a big word on the prescription and their little minds are blown?


Who's "little minds" are you referring to please?? 

Pharmacist Pharmacist, Community pharmacist

*This comment has been deleted for breaching C+D's community principles*


Job of the week

Pharmacist Manager
Midlands, Cheshire & Dorset
Salary dependent upon experience