Chemist + Druggist is part of Pharma Intelligence UK Limited

This is operated by Pharma Intelligence UK Limited, a company registered in England and Wales with company number 13787459 whose registered office is 5 Howick Place, London SW1P 1WG. The Pharma Intelligence group is owned by Caerus Topco S.à r.l. and all copyright resides with the group.


This copy is for your personal, non-commercial use. Please do not redistribute without permission.

Printed By

UsernamePublicRestriction

'Pharmacy's PR over recent years has been abysmal'

Pharmacy has come a long way during Mike Smith’s 50-year career, but “abysmal” public relations have meant the profession is still not paid properly for what it can do, he told C+D.

The profession still has a long way to go before it is fully appreciated by “our paymasters and NHS England”, said Mr Smith, a non-executive advisor at Alliance Healthcare.

“The problem we have is that [pharmacy] is not recognised widely enough for us to be paid properly,” he said.

And while patients and the public “really value what we do”, it is the government and commissioners who need convincing.

“Frankly, [pharmacy’s] PR over recent years has been abysmal. Pharmacists are very good at what they do and I don’t think that is recognised widely enough.”

Mr Smith – who celebrates 50 years in the pharmacy profession – said there are “more effective ways of reaching the communities we serve”.

He suggested that "public opinion could be our best PR”.

Appropriate reward

“I could weep every winter when I read about the pressures on A&E and GP practices,” Mr Smith said. “We could do a lot of that, and I think it is slowly dawning on clinical commissioning groups and NHS England.”

However, with services must come appropriate remuneration, Mr Smith stressed.

“There’s a limit to what we can do for nothing. I know of many cases where patients are very happy to pay a pharmacist for a blood pressure test, medical screening, health and wellbeing counselling, and things of that nature.”

"I think there is a very strong case for developing some private, sustainable income streams for services," he said.

The profession has to make itself “indispensable” if it is going to survive, Mr Smith explained. “You actually have to speculate to accumulate, because frankly there is no money to pay for this stuff,” he stressed.

“I’m not banging on the door looking for money. I’m banging on the door saying: ‘Appreciate what we do’. In time, I believe remuneration will follow."

How do you think pharmacy could better promote its capabilities?

Related Content

Topics

         
Pharmacist Manager
Barnsley
£30 per hour

Apply Now
Latest News & Analysis
See All
UsernamePublicRestriction

Register

CD008908

Ask The Analyst

Please Note: You can also Click below Link for Ask the Analyst
Ask The Analyst

Thank you for submitting your question. We will respond to you within 2 business days. my@email.address.

All fields are required.

Please make sure all fields are completed.

Please make sure you have filled out all fields

Please make sure you have filled out all fields

Please enter a valid e-mail address

Please enter a valid Phone Number

Ask your question to our analysts

Cancel