Rowlands first became aware of the broadband connectivity issue across some of its branches on Monday (November 18), after “changes to the BT lines which [we] use”, it told C+D yesterday.

“Different sites may be affected at different times, and their broadband connection reinstated at different times, so the number of branches without connectivity is constantly changing,” Rowlands added.

Affected branches have been contacted and advised on steps to help mitigate the impact on patients, including “reverting to manual systems and contacting their local surgeries so that arrangements can be put in place locally”, Rowlands explained.

“We are confident it will be sorted shortly,” the multiple stressed.

“Patients and our colleagues remain our priority as we work through this issue.”