The RPSGB has apologised to hundreds of pharmacists left unsure if their CPD record was submitted on time after its CPD website crashed on the deadline day for entries.Pharmacists trying to complete their CPD entries online at www.uptodate.org.uk received ‘time out’ error messages as the site buckled under the volume of traffic, preventing them from saving their work.Complaints to the helpdesk received a response stating the site had experienced “technical issues caused by an unusually high volume of traffic” on Sunday February 28 and March 1.The number of pharmacists affected is unknown, but at one point more than 250 pharmacists were logged on simultaneously to the system, the Society said.A spokesperson for the Society apologised for the error, confirming the site had been experiencing difficulties over the past two weeks because of the high volume of traffic. However, an in-built autosave feature meant only up to five minutes’ worth of data could be lost, the spokesperson added.The technical problems had been “alleviated to a certain extent” by installing an additional database server on March 3, and a new high specification server had been ordered and would be added “at the earliest opportunity”, the spokesperson said.“We are exploring the apparent lack of anticipation of these volume levels with the system supplier.”The Society would not give a universal extension to the CPD deadline but would deal with problems on a case-by-case basis, the spokesperson added.Pharmacists who experienced problems submitting their CPD record for review or are unsure if their record was submitted can contact the Society’s CPD team on 0207 572 2540 or email [email protected]