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Jennifer Richardson: Job satisfaction is not about the money

"It's not just cash that keep us in a particular role with a particular company"

There's so much more to employee satisfaction than pay, says Jennifer Richardson

In the immortal words of Jessie J: “It’s not about the money, money, money.” Sure, only a very small minority of us are working just for the pleasure of it, but it’s not just cash that keeps us in a particular role with a particular company – our enjoyment of what we do influences us far more.

Indeed, a 2015 report from the Society for Human Resource Management found that “respectful treatment of all employees at all levels” was the top contributor to job satisfaction. Pay was a distant fourth, behind overall benefits and – the second most important contributor – trust between employees and senior management. And, as evidenced by a C+D reader poll this month, it seems many of you agree.

It was in recognition of this multifactorial nature of employee engagement that C+D set out, back in February this year, to find the best places to work in community pharmacy. We teamed up with independent analyst Best Companies Group to provide an independent benchmark of employer excellence in the sector, and invited companies to take part.

Yes, pay satisfaction does form part of the results. But so do leadership and planning, culture and communication, job satisfaction, working environment, relationships with managers, and training and development.

From company-wide conferences and employee recognition programmes to free health services and charity days, the best companies to work for in community pharmacy are providing their employees with far more than a steady income.

It is probably a good thing that pay is not the only contributor to employee satisfaction. This was the one area that stood out from the others – the employers performed well on measures such as relationships with managers, work environment and role satisfaction – because only 45% felt it was fair for the job they perform. It will come as no surprise to anyone familiar with the results of C+D’s annual Salary Survey. As one of the employers says: “We operate in a competitive market and so we are all driven to do more and work smarter all the time.”

But the strengths of these companies far outweigh the weaknesses. Employees feel they have a good understanding of company strategy; they feel fairly and respectfully treated by managers; and they get as much training as they need. Despite C+D’s scary crime headlines, they feel safe in their working environments.

Most notably, community pharmacy employees like the people they work with and – as shown by the 90% of positive responses – like the work they do. And perhaps these elements explain why, tellingly, 85% of employees are “willing to give extra effort” to help their companies succeed.

In this issue, we reveal the five C+D Best Places to Work in Community Pharmacy 2015, including the top-rated employer. Let the countdown commence.


Jennifer Richardson is editor of C+D. Email her at [email protected] or contact her on Twitter at @CandDJennifer


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What do you value most about your workplace?

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Leon The Apothecary, Student

There's value in being valued I feel. And that value can be quantified through a wage. When I'm seeing support staff on minimal wages they have told me that they feel unvalued.

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