Layer 1

‘COVID-19 profiteering could lead to serious sanctions’

“The GPhC sent a warning shot across the bows of profiteers”

Pharmacies profiteering from the COVID-19 outbreak could face serious sanctions for unfair pricing, says solicitor Susan Hunneyball

Pharmacists and other healthcare professionals are doing a fantastic job of holding the healthcare system together in these difficult times. This makes it even more disheartening to see accounts of a minority of companies trying to get the maximum profit out of the pandemic.

The media has taken a keen interest in such accounts. A £10 bottle of hand sanitiser hit the headlines in the first weeks of the pandemic, although the pharmacy in question subsequently explained that the price was in line with increased wholesale costs. Now there are reports of baby milk being sold for £155 online. The question of pricing, unfair or otherwiese, is complex and is relevant for the independent entrepreneur as well as big drug companies.

Unfair pricing

On 10 March, the Court of Appeal upheld a decision to reject a fine for unfair pricing. Pfizer and co-defendant Flynn Pharma had appealed against the imposition of a £90m fine by the Competition and Markets Authority (CMA).

The case considered the pricing of phenytoin sodium capsules, which treat epilepsy. The capsules increased in price by up to 2,680% from pre-2012 to 2016, the impact of which was borne by patients and the NHS.

The court held that in deciding whether there had been an abuse of a dominant position, a range of methodologies could be used, but the basic test was whether a price was “unfair”. A price that was excessive because it bore no reasonable relation to the economic value of the goods or service was an example of an unfair price.

The issue of abuse of a dominant position will be reconsidered by the CMA now the test has been clarified, in a case that has useful guidance in relation to the product pricing of pharmaceutical giants.

Small profiteers

But what about the smaller entities, the opportunistic profiteers?

The General Pharmaceutical Council (GPhC) chief executive, Duncan Rudkin, released the following statement on March 19:

“The actions of a small minority are raising concerns and anger within the profession itself and more widely.

“Profiteering to take selfish advantage of the current challenging situation, whether with prices of shortage products or locum rates, risks bringing the profession into disrepute at a time when public confidence generally is so fragile, and so important.”

This seems like a warning shot across the bows of profiteers. It is easy to think of possible breaches to the standards for pharmacy professionals that could occur by exploiting the pandemic for personal gain. It is unlikely that the choice of words “risks bringing the profession into disrepute” is accidental and it, of course, mirrors the wording of the fitness to practise rules.

These say that when the GPhC fitness to practise committee is considering conduct of a registrant, the committee “must have regard to whether or not that conduct or behaviour...has brought, or might bring, the profession of pharmacy into disrepute”.

The professional sanctions could, therefore, be severe.

There are also issues that arise if the interaction is more personal, for example when a pharmacist deals with a vulnerable patient.

A person will be guilty of an offence if they are in a position where they should have safeguarded the financial interests of someone, but instead have dishonestly abused their position to make a gain or cause a loss.

Overseas action

Other countries are taking a hard line against profiteering. The Taiwanese government took control of face mask distribution from the private sector in January to ensure there would be no hoarding of supplies or exploitative pricing. In addition, selling restricted products such as masks or rubbing alcohol without a permit is a punishable offence with fines of up to two million Taiwanese dollars, just over £55,000.

It is unlikely that the UK government would go to these extremes, but what are they doing? On March 5 the CMA issued a statement warning traders not to exploit the COVID-19 outbreak. It said traders should behave “responsibly” and not “charge vastly inflated prices”.

On March 20 the CMA went further by saying it was launching a task force to, among other things:

  • “scrutinise market developments to identify harmful sales and pricing practices as they emerge
  • “warn firms suspected of exploiting these exceptional circumstances – and people’s vulnerability – through unjustifiable prices or misleading claims. The CMA has already contacted traders and platforms regarding excessive pricing of hand sanitiser
  • “take enforcement action if there is evidence that firms may have breached competition or consumer protection law and they fail to respond to warnings
  • “equip the CMA to advise the Government on emergency legislation if there are negative impacts for people that cannot be addressed through existing powers.”

This is not a new problem. Over a century ago in 1919, the then president of the board of trade Sir Auckland Geddes described the Profiteering Bill as “a carefully considered measure to deal with what all thinking men must regard as a serious evil”.

However, the COVID-19 crisis has highlighted the real problems caused by the profiteering of a small minority. Although there is nothing on it in the Coronavirus Act as it is currently drafted, it looks as though the law may change if the exploitative behaviour continues.

Susan Hunneyball is consultant solicitor at Gordons Partnership law firm


Charles Beadle, Locum pharmacist

Nigel you would have no problem at all because both the contractor and the regulator know that anywhere in the UK (perhaps with the exception of Northern Ireland, but I think even here the rate is higher) your good nature and desire to help out is being wrongly exploited. However I also think it’s wrong to exploit the situation the other way by asking for much above going rates because pharmacy is financially not that stable these days and high rates may not be sustainable especially for smaller contractors 



Nigel Diment, Industrial pharmacist

Last week a community pharmacy contacted me regarding emergency availabilty. Having confirmed that I was available - the hourly rate set was £15/hour. After declining the offer I was informed that I would be reported to the GPhC for profiteering. I look forward to receiving due sanction from our esteemed regulators.

Angela Channing, Community pharmacist

That's shocking. That's a locum rate from the mid to late 90s! However, suddenly back in fashion thanks to Mr Blair's idea that 50% of kids should go to University and the resulting explosion in pharmacy schools flooding the market.  I turn down all work below a set level. 

It will be interesting to see how many of these 3000 re-registered pharmacists actually do any work, and according to all the abuse stories, how many do one day and then cancel all other bookings.  Also, are they thinking rates of pay are going to explode? I was contacted by a pharmacy desperate for a locum and actually asked what rate I would be looking for but this was quickly followed up by their Head office saying nothing above 'normal rates', which they have slashed twice in the last few years. 

Dipak Pau, Community pharmacist

"A person will be guilty of an offence if they are in a position where they should have safeguarded the financial interests of someone, but instead have dishonestly abused their position to make a gain or cause a loss."

Does this also apply to The Department of Health - So many products have become short in the market place and wholesaler prices are way above the Drug Tariff. The DOH know the prices being charged out because they have the suppliers price lists and yet they are not granting price concessions. Or is it the case that we just carry on large scale dispensing at a loss but if we put up our price of Paracetamol Tablets 32's (because out buying price has gone up), we are the profiteers and of course must be hung, drawn and quartered.

A.S. Singh, Community pharmacist

Exactly. It is now time to raise these issues with government. Every community pharmacy must share thier concerns now!


Dave Downham, Manager

Vastly inflated prices - could that be £103 increase for GPhC premises fees?

N O, Pharmaceutical Adviser

I always wanted to ask what is "" “charge vastly inflated prices”."" ???

Any specific subjective explanation for this please. Like should not charge more than x% over the actual procurement price.

Also, what are we small retailers supposed to do when the procurementment price (set by wholesalers) goes up? Ultimately the buyer (customer) always thinks, oh wait a minute I got this last month for £1.99 and now you are charging me £2.99. How to deal with such situations? since we received the goods may be for £2.00 ex VAT.

All these laws seem to target smaller independents rather than catching the BIG BOYS.

Umer Ayyaz, Community pharmacist

The GPhC will sanction any found to be profiteering during this pandemic. 

*This comment has been edited to comply with C+D's community principles*

Job of the week

Pharmacist Manager
Midlands, Cheshire & Dorset
Salary dependent upon experience