The Easter break is over, you've gorged yourself on chocolate and the kids are back to school soon. So to lighten the mood here's a little spring quiz.
It's the start of a new financial year and you have only six months before the pharmacy cuts begin. Do you:
- Plan how to increase your MUR numbers to make up the shortfall.
- Plan how to reduce your staffing to make up the shortfall.
- Plan how to increase your buying margins to make up the shortfall.
- Plan a career change.
You get the letter telling you the inspectors are coming in the next six weeks. Do you:
- Have a staff meeting to prepare for the show & tell.
- Have a staff meeting to decide who can't come to work until it's over.
- Book a locum for six weeks and leave the country.
- Try to sell your business in six weeks.
The NPA sends out yet another email about the “Support Your Pharmacist” campaign. Do you:
- Dress a staff member in a sash and dedicated t-shirt to get signatures from customers and anyone who passes by.
- Print 100 pages and leave them at the prescription desk so patients sign them along with their exemption declaration.
- Print 100 pages and pay your Saturday staff to sign them all in different handwriting.
- Press “Delete” and go back to Facebook
A patient brings back a dispensing error. Do you:
- Apologise, proffer the complaints procedure, and initiate a Serious Event Analysis.
- Apologise, take all their details and promise it will never happen again.
- Apologise, take details, then after they've gone shred the evidence.
- Blame the locum.
You receive an invitation to renew your flu vaccination skills. Do you:
- Willingly jump at the chance to be ahead of the game.
- Wait to see if your boss requires it.
- Wait to see if NHS England commissions it.
- Ignore it – no one checks anyway!
Your pharmacy decides to install a robot dispenser. Do you:
- Feel excited about being at the vanguard of modern dispensing.
- Feel relieved there’s no robot pharmacists. Yet.
- Feel excited about an excuse to sack the dispensers you don’t like.
- Feel relieved that the number of harassment cases against you may reduce.
Mostly A: You are a young, keen, newly registered pharmacist with your whole career ahead of you - if you survive the challenges.
Mostly B: You are an experienced and worldly-wise employee with a promotion path ahead of you - if you survive the company changes.
Mostly C: You’re an experienced owner-proprietor with a comfortable future ahead of you if you survive the cuts.
Mostly D: Don’t know who you are or what you’ve got ahead of you, but somehow you’ll probably manage to survive both the cuts and fitness-to-practice hearing!