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Xrayser's vision of pharmacies populated by 'Dispenhsa' robots

"The perspiration analyser in the arm of your chair indicates you have not successfully quit smoking"

Xrayser predicts how pharmacies could be transformed if technology is embraced and supervision regulations are relaxed

I sit at the panel of a pharmacy control room. Although 450 miles away, I watch on the external camera as two patients approach the pharmacy, causing the automatic doors to open. Sensing entry, the lights increase power to full intensity as they walk to the dispensing booth. The tactile floor measures their weight and stride length, calculating body mass index (BMI) and dexterity through their gait. Facial recognition at the booth identifies them as Mr and Mrs Clarke.

“Greetings Mr and Mrs Clarke,” says the robot Dispenhsa – the ‘Digital Interface Supporting Pharmacy-Enhanced NHS Activities’. “Good morning Dispenhsa,” replies Mr Clarke. “Are my metformin tablets ready to pick up?”

From the floor, two seating pods rise and a display screen appears. “Please be seated,” says the disembodied voice, “so that we can optimise your treatment.”

Once the Clarkes are seated, Dispenhsa picks and labels a packet of that month’s cheapest branded generic metformin and presents it from a small chute. “Now Mr Clarke, let us talk about your lifestyle. I have recorded an increase in your BMI since your last prescription – that will result in a poorer health outcome. Also the perspiration analyser in the arm rests of your chair indicates you have not successfully quit smoking – that will result in a poorer health outcome…”

This may not be what Day Lewis co-director Jay Patel envisaged when he talked about “leveraging” the technology that exists in community pharmacy to “smooth the flow of information” between the sector and general practice. But all the technology I have described is available now, and it would take just a small change in pharmacy supervision law to interest both the NHS and shareholders of multiple pharmacy chains.

The irony is, of course, that the most beneficial use of technology is to increase communication and interaction.

I work in both my pharmacy and a local surgery, and I know how stressful and busy both environments can be. I also recognise the antagonism felt on both sides: by the community pharmacists who feel their surgery colleagues are perceived as better, “clinical”, pharmacists who have been poached from their company to cut their dispensing income; while surgery pharmacists feel the retail chemists are belligerent, profit-driven, and resistant to change. Better technology needs to facilitate better communication between the two.

For example, in Bath there is a medicines optimisation service that pays community pharmacists £30 for simple optimisation recommendations. These suggestions are discussed with the patient – perhaps in a medicines use review for yet another fee – then sent via the secure technology of PharmOutcomes to a practice pharmacist, who actions the change if appropriate and forwards the referral for payment. The community pharmacists like it because it’s a decent fee for an important, but comparatively simple, service. The clinical commissioning group likes it because it’s an outcome-based payment saving over £20,000 per year, and the practice pharmacists like it because it supports their surgery’s medicines optimisation work.

It’s the secure communication of PharmOutcomes, not extra pharmacists, that means everyone wins. That’s how technology should be used.


Susan M Shepherd, Community pharmacist

Why can't the Bath medicines optimisation service be extended nationwide? We get paid for  doing something useful and it generates savings (unlike the blocking of pharmacies taking repeats to surgeries)

Z ZZzzzz, Information Technology

Not sure if your reply is tongue-in-cheek, but I've had the same vision for the past 5 years with no-one else backing me up so far.

Hemant Patel, Community pharmacist

Congratstions Xrayser. Those of us who believe in the value of our beloved profession and accept responsibility to reposition pharmacy as a socially responsible professional provider of care have to keep plugging away. Ever Pharmacist wanting to practice in 2027 will have to learn completely new ways of working. Firstly, virtually all medicines we know today will be replaced by gene therapy. These treatments will be patient specific. Think, what will you need to know about the person before you ‘dispense’. Then they will need monitoring particularly in early stages of therapy. That monitoring would be 24 hours using ‘worn devices’ linking to mainframe computers via patient held devices which will be replacing the smartphones. Instead of  ‘I want to see the doctor’ it will change to ‘now the MDT will see you’. Your biology, psychology and social factors would be taken into account when treating you and whole-person care would be provided to correct changes in the body as a result of disease state and aging. Now, which bit did you learn st University? Which bit would you need to learn and how will pharmacy network have to change to accept the simple challenge of repositioning to secure a future? Now, add the challenge of Artificial Intelligence as patients would travel to a health facility in a driverless car and be seen by robots programmed to consistently maintain high standards and reprammed with updates 24 hours a day. 

Then there would be some sending msgs about the need to reverse all that and go back to the days when we bought powders, weighed them, compounded and filled dossettee boxes after 5 years of study! 

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