Chemist + Druggist is part of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC’s registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

This copy is for your personal, non-commercial use. Please do not redistribute without permission.

Printed By


Revealed: The top 10 areas for CPCS consultation claims in 2019/20

A C+D investigation has revealed which areas submitted the most Community Pharmacist Consultation Service (CPCS) claims in the first 12 months of the service.

Contractors based in the north east and north Cumbria integrated care system (ICS) submitted 4,091 CPCS claims between December 1, 2019 – the first month from which pharmacies could start claiming for CPCS referrals – and November 30 last year, NHS Business Services Authority (NHS BSA) said in response to a freedom of information (FOI) request by C+D.

They were closely followed by contractors in Greater Manchester Health and Social Care Partnership, who submitted 3,871 during that period. Pharmacists in the Cheshire and Merseyside Health and Care Partnership area submitted a total of 3,735 claims.

Contractors across England submitted a total of 60,316 claims to the NHS Business Service Authority (NHS BSA) between December 1, 2019 and November 30, 2020, according to NHS BSA data.

The next top claiming areas

STP name
Total number of claims
West Yorkshire and Harrogate Health and Care Partnership
Healthier Lancashire and South Cumbria
Kent and Medway STP
South Yorkshire and Bassetlaw ICS
Sussex and East Surrey STP
Humber, Coast and Vale Health and Care Partnership
East London Health and Care Partnership

CPCS payment data sourced from NHSBSA DPC Database, NHSBSA Copyright 2021

“Increased awareness of pharmacy”

Almost all (94%) community pharmacies in Greater Manchester are signed up to deliver the CPCS, a Greater Manchester Health and Social Care Partnership spokesperson told C+D.

Laura Browse, director of primary care at Greater Manchester Health and Social Care Partnership told C+D that the CPCS has helped “increase awareness of the role of community pharmacy and the important service it provides to our residents”.

“Greater Manchester is now starting to roll out an extension to this service through the GP CPCS, which will aim to divert more minor illness consultations from general practice to community pharmacists,” Ms Browse added.

North east and north Cumbria ICS and Cheshire and Merseyside Health and Care Partnership were also contacted for comment.

C+D had initially asked NHS BSA to share data of the top 10 cities and counties to submit the most CPCS claims for consultations that took place in the first year of the service, between October 2019 and October 2020.

However, the NHS BSA said it does not hold information of contractors by city or county and that it could instead share a breakdown of the data by sustainability and transformation partnerships.

Every day this week – March 15-19 – C+D will be analysing the Community Pharmacist Consultation Service (CPCS) a year into its launch. Read all the coverage in the dedicated hub and join the conversation on the C+D Community.

Related Content


Pharmacist Managers - Recruiting Now !
East London, Essex and Luton
£40,000 - £50,000 per year

Apply Now



Ask The Analyst

Please Note: You can also Click below Link for Ask the Analyst
Ask The Analyst

Thank you for submitting your question. We will respond to you within 2 business days. my@email.address.

All fields are required.

Please make sure all fields are completed.

Please make sure you have filled out all fields

Please make sure you have filled out all fields

Please enter a valid e-mail address

Please enter a valid Phone Number

Ask your question to our analysts