Chemist + Druggist is part of Pharma Intelligence UK Limited

This is operated by Pharma Intelligence UK Limited, a company registered in England and Wales with company number 13787459 whose registered office is 5 Howick Place, London SW1P 1WG. The Pharma Intelligence group is owned by Caerus Topco S.à r.l. and all copyright resides with the group.

This copy is for your personal, non-commercial use. Please do not redistribute without permission.

Printed By


Boots training 7,500 staff for new patient-facing role

Almost 400 dispensing assistants will become pharmacy advisors over the next few months, says the health and beauty giant


Boots is training more than 7,500 staff to step into a new patient-facing role, C+D has learned.

The health and beauty giant announced in November that it will train all of its dispensers to transition to a newly-created “pharmacy advisor” position. These individuals will “work across both the dispensary and healthcare counter” to spend more time “getting to know patients and addressing their individual needs”, Boots said at the time.

The multiple told C+D yesterday (January 11) that 375 dispensing assistants are scheduled to take on this role “over the next few months”, and dispensing assistants across the multiple had “warmly welcomed” the “agility” offered by the new role.

Boots is training a total of more than 7,500 staff to become pharmacy advisors, including Boots apprentices, new recruits and customer assistants, it said.

Pharmacy teams have been “encouragingly positive” about the pharmacy advisor position, Boots said. “Our colleagues know that the introduction of the role has been planned for some time and fully understand the added value the new role brings,” Boots told C+D.

Announcing the news in November, Boots said it had revised its pharmacy technician development programme to allow technicians to “play a greater role in running dispensaries”.


What do you think of Boots' plans?

We want to hear your views, but please express them in the spirit of a constructive, professional debate. For more information about what this means, please click here to see our community principles and information

Related Content


Yeovil, Winchester & Dorchester
£50-55,000 per annum

Apply Now
Latest News & Analysis
See All



Ask The Analyst

Please Note: You can also Click below Link for Ask the Analyst
Ask The Analyst

Thank you for submitting your question. We will respond to you within 2 business days. my@email.address.

All fields are required.

Please make sure all fields are completed.

Please make sure you have filled out all fields

Please make sure you have filled out all fields

Please enter a valid e-mail address

Please enter a valid Phone Number

Ask your question to our analysts