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Well Pharmacy 'hasn't decided' whether to charge for home deliveries

Well Pharmacy "hasn't come to a decision yet” on the direction of its medicines delivery service, including whether it will follow in Lloydspharmacy's footsteps and start charging patients.

Lloydspharmacy announced on Monday (November 21) that “over the next few weeks” it will start charging new patients for medicines deliveries: £35 for a six-month subscription to the service and £60 for the 12-month subscription.

The multiple is also “planning a pilot for charging all customers” for deliveries, it added.

When asked whether it would follow suit, Well Pharmacy home delivery service general manager Rob Davidson told C+D: “Our home delivery team are currently working with our new start-up digital team to explore how we can give our customers the best and most convenient service possible through our delivery network.”

“We are still very much at a planning and discovery phase,” he added. “We haven’t come to a decision yet on what that means for the future of the service.”

Rowlands “reviewing situation”

When asked the same question, Rowlands told C+D it has “no immediate plans to introduce charges for deliveries to customers”.

However, the multiple said it “will carefully review the situation over the coming months”.

A spokesperson for Boots said it “would not comment on commercial speculation”.

“We constantly review our services. We openly announce any changes as we implement them,” Boots added.

Day Lewis declined to comment on its medicine deliveries plans.

Result

Will your pharmacy follow Lloydspharmacy's lead and start charging patients for home deliveries?
Yes
27%
Maybe, we are considering it
42%
No
28%
My pharmacy already charges patients for deliveries
3%
Total votes: 156

Will your pharmacy follow Lloydspharmacy's lead and start charging patients for home deliveries?

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