BBC programme will investigate 'workload pressure' at Boots
A BBC television programme due to air next week will investigate pharmacists’ concerns over “workload pressure and patient safety” at Boots, the broadcaster has said.
The Inside Out “special investigation” – entitled Boots: Pharmacists under pressure? – has input from a former professional standards manager at the multiple who raised “staffing concerns” before he resigned “more than two years ago”, according to the BBC.
In a company-wide briefing sent last week – and seen by C+D – Elizabeth Fagan, senior vice president and managing director of Walgreens Boots Alliance's retail pharmacy international division, reassured employees that the multiple is “aware of the programme and have been talking to the producers”.
She added that Boots' pharmacy director Richard Bradley was interviewed for the programme, which is due to air on BBC One in England next Monday (January 8) at 7.30pm. It will air in Northern Ireland and Wales at 10.45pm, and on BBC Two Scotland at 8pm on January 11.
Ms Fagan warned Boots employees that “the publicity for the programme may attract some attention from people outside of the business, particularly on social media” and advised staff to direct questions to the multiple's customer care team or press office.
A spokesperson for Boots told C+D that “as we have not seen the programme, we are unable to comment further at this time”.
According to the BBC's promotional materials, the programme will ask: “Is it time to look again at regulations which allow pharmacy owners to decide staffing levels?”
The General Pharmaceutical Council (GPhC) declined C+D’s invitation to comment prior to the transmission date.