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","type":"text"},{"_id":"YDV3ROI7TBHKBFSKSU6FEVUDHQ","alignment":"left","content":"Responding to the latest issues flagged on social media, the Lloydspharmacy spokesperson told C+D: “Where we experience local issues, we work closely with our third-party providers and partners to ensure minimal disruption to our colleagues, customers and patients in the area.”","type":"text"},{"_id":"GX4R5UUSKNCNZNKVYFPKJNJR4U","alignment":"left","content":"In branches where the PMR system has not yet been rolled out, pharmacy teams will be provided with “the necessary training and guidance”, and each branch will get a “dedicated coach who can answer any questions and provide first-hand support”, they added.","type":"text"},{"_id":"MLKFWKVGYVFLNH7MUTN5Q2K4RQ","alignment":"left","content":"Read more: The pharmacy technician who supported seven Lloydspharmacy branches through COVID-19","type":"text"},{"_id":"RBRALUU6LJESJMQAMS2SVCAX6Q","content":"“Comprehensive training”","level":2,"type":"header"},{"_id":"FAKYMUAISZB6RFMXKN5U6FKWPE","alignment":"left","content":"Last year, one anonymous source claimed to C+D that locums were refusing to work in some branches where LS Retail had been implemented until all staff had received extensive training and the bugs were fixed.","type":"text"},{"_id":"ITRWHK7PYNCVHPFWDLEC35HXFA","alignment":"left","content":"At the time, Lloydspharmacy responded to the claims by telling C+D that it was offering “comprehensive training… to all retail colleagues with an absolute minimum of six weeks’ notice” prior to implementation.","type":"text"},{"_id":"GFM4RIKGIVAN3OMFVN2GFFVJ4Q","alignment":"left","content":"Read more: Lloydspharmacy responds to claims new PMR is causing patient backlogs and cancelled locum shifts","type":"text"},{"_id":"2RYXMPQKVFHJ5G5SZIYDDRI6OU","alignment":"left","content":"“This includes self-directed training via e-learning modules, a test and play system that gives colleagues the opportunity to practice using LS Retail before it goes live, and daily virtual demos that are scheduled three times a day, five days a week including Saturdays, to offer as much flexibility as possible for colleagues to attend the sessions,” the multiple told C+D at the time.","type":"text"}],"content_restrictions":{"content_code":"free"},"created_date":"2024-09-15T13:26:49.595Z","credits":{"by":[{"name":"Emily Stearn","org":"Norstella","type":"author"}]},"description":{"basic":"Lloydspharmacy’s PMR system – LS Retail – is now live across 85% of its branches in Great Britain, with the aim of “completing the rollout later this summer”, the multiple has told C+D. 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})(); ;window.isIE = !!window.MSInputMethodContext && !!document.documentMode;@LloydsPharmacy absolutely useless branch at #hefield Queues all the time (in a country village) - it’s non stop delays, lack of organisation and frankly a liability. They blame a ‘new’ computer system but it’s no longer new. Sort this out!
— Jo O'Sullivan (@dostufftogether) June 9, 2022
Lloydspharmacy’s PMR system – LS Retail – is now live across 85% of its branches in Great Britain, with the aim of “completing the rollout later this summer”, the multiple has told C+D.
