Lloydspharmacy: ‘Network' issue resolved after deluge of patient complaints
Lloydspharmacy has apologised after a “network-related issue” meant its pharmacy teams were unable to dispense medication yesterday.
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— LloydsPharmacy (@LloydsPharmacy) December 20, 2022
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","type":"text"},{"_id":"VW5D2PJUSVFNBHZQP3CHBAL6KI","alignment":"left","content":"According to minutes of that meeting released earlier this month (December 6), Lloydspharmacy confirmed it was “aware” that further updates to its PMR system had been “disruptive” for its pharmacy teams. ","type":"text"},{"_id":"JWHR4TUV6JG53MNYQ3Z7LNYLTM","alignment":"left","content":"Introduced to replace the existing 20-year-old dispensing system, Compass, in 2020, the system had already experienced teething troubles.","type":"text"},{"_id":"NF5I5VXNZZFTZKU6OHZVZFCQYQ","alignment":"left","content":"C+D readers claimed last year that it had been rolled out without adequate training for staff and had been plagued with technical issues and bugs.","type":"text"},{"_id":"7PGWRXRUOFDSHPIH7CDCXRWF7E","alignment":"left","content":"Read more: Headache for Lloydspharmacy as new PMR system update ‘disruptive’","type":"text"},{"_id":"ZIM3VVTQXRGG3EYWXXDXC5PHU4","alignment":"left","content":"Earlier this year, patients also raised concerns over the new software’s technical issues.","type":"text"},{"_id":"VTZQDJY5KRHBLDO2VU5LV3I3HY","alignment":"left","content":"Lloydspharmacy initially hoped to implement the system across all of its branches in Great Britain by the end of 2021, the multiple previously told C+D.","type":"text"},{"_id":"J4BJYKPF5RHU3CHXN6UZWIUKKY","alignment":"left","content":"However, it paused the rollout of LS Retail into any new branches until January 2022 “due to the usual increase of activity in pharmacies over [the festive] period”.","type":"text"},{"_id":"C27AIJAATJFEHC6PNX6C4QHCKI","alignment":"left","content":"As of July, the system was live in 85% of branches, with Lloydspharmacy aiming “to complete the rollout later this summer”.","type":"text"}],"content_restrictions":{"content_code":"free"},"created_date":"2024-09-15T13:35:57.22Z","credits":{"by":[{"name":"Emily Stearn","org":"Norstella","type":"author"}]},"description":{"basic":"Lloydspharmacy has apologised after a “network-related issue” meant its pharmacy teams were unable to dispense medication yesterday. 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})(); ;window.isIE = !!window.MSInputMethodContext && !!document.documentMode;@sassyjan3 Hi there, I'm sorry for the experience you've had with our pharmacy. I can confirm that the system issue has since been resolved. I apologise for any inconvenience this has caused. ^JR
— LloydsPharmacy (@LloydsPharmacy) December 20, 2022
Lloydspharmacy has apologised after a “network-related issue” meant its pharmacy teams were unable to dispense medication yesterday.