Some 90% of people are satisfied with the most recent NHS service they received at a pharmacy, according to official data published last week.
Survey findings analysed by the Office for National Statistics’ (ONS), published on February 26, also found that 7.3% of respondents were “neither satisfied nor dissatisfied” with the service, while just 2.8% were dissatisfied.
It said NHS services include “prescriptions, blood pressure checks, vaccinations and advice from pharmacists”.
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Almost 30% of people use a pharmacy for NHS services once a month, the ONS noted, and 27% do so every two to three months.
Nearly 20% of respondents reported that they “very rarely or never” access NHS services at a pharmacy.
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And 17.5% of people said they visit a pharmacy just once or twice a year for an NHS service.
The figures come from the NHS England-commissioned Health Insight Survey, and are based on responses collected between January 6 and January 28, 2026.
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It comes after the National Pharmacy Association (NPA) called for the government to commission NHS obesity services through community pharmacies, following news of a £25m funding package to “incentivise” GPs to offer weight loss jabs.
And it follows pharmacy minister Stephen Kinnock revealing that a Pharmacy First campaign run from November to December 2024 saw the public’s “intention to use” the service rise from 32% to 37%.
