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Help Centre

Frequently Asked Questions




Access

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I don’t know my log in details. How do I get them?
Your username typically is your email address. Click on "Forgot password" and you will receive an email message enabling you to reset your password. If this doesn't work, or you don't remember your username, contact [email protected]
How do I change my email address?
You can update all of your own details in the ‘My Account’ area of the website.
How do I change my password?
You can update all of your own details in the ‘My Account’ area of the website.
How do I make address changes/updates?
You can update all of your own details in the ‘My Account’ area of the website.
How do I sign up for e-newsletters?
C+D offer six different newsletter options. You can sign up to them whilst registering for C+D. Alternatively, if you’re already registered you can update your email preferences at any time by logging into the ‘My Account’ area of the website.

C+D Daily The day’s latest developments, biggest issues and most incisive reaction.
C+D Saturday Review A weekly round-up of expert opinion and analysis on the issues that matter to community pharmacists.
CPD Essential clinical news articles and CPD resources, to keep your professional skills up to date.
Careers Jobs, career advice and top tips to help you move up the ladder.
C+D Alerts Keep up-to-date with information from carefully selected companies including pharmaceutical manufacturers.
C+D Advertising The latest product developments and promotional opportunities; helping you to connect with the right brands.
How do I delete my account?
You can delete your account in the ‘My Account’ area of the website.



C+D Community

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What is the C+D Community?
When C+D launched it’s brand-new website in August 2021 all users old and new automatically gained access to the C+D Community. The Community is an area where users can interact with each other, join rooms for specific discussions, follow channels of content and watch live and on-demand events.
How do I access the C+D Community?
Once you’ve registered and logged into chemistanddruggist.co.uk simply navigate to the C+D Community from anywhere on the C+D website and you’ll be automatically logged in
How do I use the C+D Community?
You can view all of the training on how to use the C+D Community in the help channel



Functionality

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Do you have a help guide?
Our Help Guides and Videos will give you tips on how to use chemistanddruggist.co.uk
Access the user guide here
How do I subscribe to RSS feeds?
To subscribe to RSS feeds, you can enter a keyword (or words) into the Search tool and click on the search filters on the left-hand panel. Once you have entered your search criteria, you can click on the RSS icon. This will set you up with an RSS feed for your search. You can find more information on how to do this in our user guide.
How do I subscribe to push notifications?
When you enter the C+D website there will be a bell icon in the right-hand corner of the page, if you click this icon you will be able to subscribe to our push notifications. You can find more information on how to do this in our user guide.
Is there a smart phone app?
No, C+D closed the app in August 2021 when we relaunched our brand-new website. Chemistanddruggist.co.uk is fully- responsive and is accessible via a mobile device including a smartphone and tablet.



Content

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Can I print/PDF articles?
You can download and print a PDF of individual articles on each article page using the print icon at the top of the page.



Support

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Who do I speak to about my C+D subscription?
Please visit the Contact us page
Who do I speak to about digital advertising opportunities?  
Please visit the Contact us page



C+D Learning (Update Plus)

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Where can I access C+D Learning/Update Plus modules?
Update Plus and C+D Learning has now moved to the C+D Community
Do I need a separate login to access C+D Learning/Update Plus?
No, your login should be linked directly to the C+D Community now so you do not need separate login details to access CPD Learning from the C+D Community. If you have any trouble logging in, please contact us.
Where is my learning record?
All Update Plus customers were informed prior to the new site launching that historical learning records needed to be downloaded as they would not be transferred to the C+D Community. If you still need to access your historical learning record, please contact us.
How do I use the new Courses on the C+D Community?
You can visit the help channel on the C+D Community



C+D Subscriptions

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What is a C+D Data License?
The C+D Data License is a licence to use C+D Rx Data within your PMR System. C+D Data continually works to maintain pharmacy product details from over 1,300 manufacturers who have registered over 90,000 products within our database www.cddata.co.uk. We partner with and supply the relevant product data to all five PMR System suppliers in the UK who are:
Company Name PMR System Name
McLernon's Computers MPS Dispensing System
EMIS Health Proscript
Cegedim Rx Pharmacy Manager or Nexphase
Positive Solutions Analyst PMR
Clanwilliam Health Rx Web

C+D Rx Data, which includes the product PIP Code, is then integrated into the PMR System and facilitates processes like electronic ordering, product scanning, viewing of product information and system integration.
Who owns C+D Data?
C+D Data is jointly owned by C+D and the NPA.
Do I need to pay for this data?
Yes, you are required to hold a valid C+D Data License if you are dispensing and using C+D Rx Data (which includes the use of PIP Codes)
I don’t use it/I’ve already paid my system supplier?
All pharmacies who order products use C+D Rx Data. Please note that any payments made to your PMR System supplier are totally separate, and you are still required to purchase a C+D pharmacy subscription, which contains the C+D Data License, so you can use our pharmacy product data in your PMR System.
Are other pharmacies paying?
Roughly 14,000 pharmacies in the UK are using C+D Rx Data and are paying for a C+D pharmacy subscription. There are a fraction of UK pharmacies who haven’t paid for their C+D subscription and therefore do not have the appropriate C+D Data License. We work closely with our PMR System Supplier partners to contact these pharmacies for payment so that we can continue to deliver their PMR System functionality with C+D Rx Data.
How do I get a C+D Subscription?
To purchase a C+D pharmacy subscription, which includes a C+D Data License, please either purchase online using a Credit card, Debit card or Direct debit or contact the C+D subscriptions team on:
Tel - 0207 921 8222
Email - [email protected]
For any other enquires related to C+D, please use the contact us page.
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