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C+D crime in pharmacies investigation

Results from C+D's investigation into crimes in pharmacies between 2019 and 2021 gives an overview of the extent and severity of crimes that pharmacists and pharmacy staff were subjected to across the UK in that time.

Coverage from the investigation has revealed everything from how pharmacies in different areas were hit by crime, the array of weapons wielded in pharmacies and the emotional impact on pharmacy teams impacted by crime.

Investigation explained:

Between October 2021 and January 2022, C+D sent out requests for data under the Freedom of Information (FoI) Act to all police authorities in the UK – 43 in England and Wales, as well as Police Scotland and Police Service Northern Ireland.

As of April 20, 2022, all 45 police forces have responded to C+D’s requests for 2019 and 2020 data, while 35 of these were able to share it. 44 police forces responded to requests for data for 2021, with 33 of the authorities granting C+D the data.

All of the articles below are based on data available at the time of going to press. A three-minute round up of the essential findings can be found here.


Crime in pharmacy

‘No other option’: Knights Pharmacy gets security guards and counselling for staff

Knights Pharmacy has introduced security guards and a “support guardian” to offer counselling to staff, after witnessing a “steep rise” in abuse directed at its pharmacy teams. 

Businesses Crime

Explained: What steps you can take to prevent crimes in your pharmacy

From de-escalating potentially violent incidents to banning repeated offenders from your premises, there are many things pharmacy teams can do to protect themselves from crime – as an NPA webinar on preventing crimes in pharmacies showed, says Jasmine Shah

Crime in pharmacy Crime

Police chief: Theft in pharmacies may rise as cost-of-living crisis bites

There is “a danger” that the cost-of-living crisis may trigger a rise in thefts in pharmacies, “driven not by greed but necessity”, Patrick Holdaway, police superintendent at the National Business Crime Centre (NBCC) has told C+D. 

Crime General Business

Managing abusive patients – legal and regulatory considerations for pharmacists

A C+D investigation has revealed that pharmacy teams are increasingly facing abuse and even violence from patients. What should pharmacy professionals consider when handling these situations?

Businesses Crime in pharmacy

‘We need a concerted and long-term approach to support the pharmacy workforce’

This Mental Health Awareness Week, CPNI chief Gerard Greene reflects on the key pressure points impacting community pharmacy teams’ wellbeing 

Businesses People

Crimes in pharmacies: How pharmacy teams are currently supported in the 4 UK countries

As a C+D investigation reveals the extent and severity of crimes – including violence – that pharmacists and their staff are facing across the UK, we asked the four governments what measures are in place to protect pharmacy teams

Businesses Crime

'One incident of violence in pharmacy is too many – that's why we're calling for dedicated funding'

In an open letter to commissioning bodies, C+D editor Beth Kennedy calls for ringfenced funding to cover additional security measures so that community pharmacy workers can feel safe at work

Funding Commissioning bodies

3-minute briefing: Key findings from C+D’s crimes in pharmacies investigation

Following the launch of C+D’s #NoExcuseForAbuse campaign calling for ringfenced funding for security measures in pharmacy, we present all the essential findings of our crimes in pharmacies investigation. 

Businesses Crime

Aggression against pharmacy teams 'a matter of real concern', says PSNC boss

Community pharmacy teams should not feel under threat in the workplace, the PSNC's new chief executive Janet Morrison has said in the wake of C+D’s investigation into the extent of crimes in pharmacies.

Crime in pharmacy Contract

Crimes in pharmacies: How a Sheffield pharmacy is faring after being robbed repeatedly

In conjunction with an investigation into instances of crimes in pharmacies, C+D spoke to pharmacy owner Qamar Riaz about how his pharmacy team is coping following two break-ins last year

Crime in pharmacy Premises

How many incidents of crimes in pharmacies have been reported in your area?

Use this interactive chart to find out how many crimes in pharmacies in your area were reported over a three-year period, according to exclusive data uncovered by a C+D investigation

Crime in pharmacy Crime

Here’s where pharmacy teams can turn for support when dealing with a crime

Witnessing a crime can be a traumatic experience. The Pharmacist Support team points at resources for victims and anyone who feels unsafe at work

People Crime
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