Layer 1

Well to roll out hub-and-spoke to all pharmacies this year

Exclusive
Well CEO: We’re just working through the final polish for the system
Well CEO: We’re just working through the final polish for the system

Well Pharmacy is planning to roll out hub-and-spoke dispensing across its 800 branches later this year, CEO John Nuttall has revealed.

In an exclusive interview with C+D last week (April 5), Mr Nuttall said there are currently six Well stores using this dispensing model.

“We’re just working through the final polish for the system before we roll it out across the entire business," Mr Nuttall said, "which we intend to do later this year."

"Colleagues" at the pharmacy chain were consulted on the plans to roll the model out via a "series of events", he added. "[Well staff] are now in-the-know of what we're planning to do."

Freeing up pharmacists' time

Mr Nuttall said he was "really excited" about the hub-and-spoke project.

“We want more prescriptions ready on time when the customer comes through the door,” he told C+D. “This system will automatically text customers to let them know [the product] is back in store.”

He stressed that using the hub should “relieve a lot of pharmacists' time” and allow them to be “front and centre, facing the customers”.

"We have built this system ourselves which has a number of advantages and means we can push through more into the hub," Mr Nutall said.

"Our hub is a registered pharmacy, so we are maintaining the importance of bricks and mortar pharmacy," he stressed.

Click here to find out how the multiple is coping with the funding cuts, in C+D's full exclusive interview with Mr Nuttall (pictured).

Listen to C+D's podcast below to find out whether the increasing use of hub-and-spoke will lead to the "Amazonisation" of community pharmacy.

36 Comments
Question: 
What do you make of hub-and-spoke dispensing?

Dodo pharmacist, Community pharmacist

Not any more. The practice payment has gone so there is no minimum staffing requirement any more:

La Dakinio, Community pharmacist

Attrition initially but plan B will follow - staff will be forced to cut hours. Well do things in stages. Don't be fooled.

Leon The Apothecary, Student

I'd certainly take on your warnings. If that happens, I'll be sure to make a noise about it as well. My focus will always be staff and patients.

Chris Pharmacist, Community pharmacist

''...My focus will always be staff and patients...''

Sounds like empty corporate rhetoric to me, especially when you factor in saving your own a$$.

Leon The Apothecary, Student

I'll make sure to exceed your expectations then! :)

Chris Pharmacist, Community pharmacist

I think its out of your control my friend, just like it is for the rest of us....whether you succumb to the company line or not.

Pages

Job of the week

Relief Pharmacist or store based Pharmacist
Mid Wales - Powys (Builth and Lland
Competitive Salary + Location Supplement and Benefits