The team at West Cross Alderwood Road have been on a training and development marathon over the past year, with team members Nia, Tina and Catrin studying hard for their pharmacy technician and pharmacy assistant qualifications. Over and above their regular workload, the team also serve three care homes covering 200 patients and a further 100 patients who need monitored dose system trays.

If there are other Well branches in the area that require support, guidance or training on a process, Tina appears in the branch before even being asked for her support. She leads from the front when it comes to compliance, sharing her enthusiasm and knowledge through the area team’s WhatsApp group, supporting the wider development of Well colleagues in the area.

When the local health board asked for help to deliver COVID-19 vaccinations a week before Christmas, the team stepped in to help. Team member Kris personally delivered over 100 vaccines a day resulting in multiple customer compliments, due to her brilliant care demonstrated to patients of all ages, vulnerabilities and stages of nerves regarding needles. In total, the branch protected over 1,000 patients from their local community through the vaccine service.