Assistant manager Lynette has been described as a “true diamond” by her Day Lewis colleagues. She works non-stop to make sure everything is running smoothly and that patients get the care they need at the very busy Harold Hill branch of Day Lewis, which is open 12 hours a day. Putting the team and patients first is at the core of her being, whether it’s ensuring that the vaccination centre is running efficiently, or the dispensing robot is working, Lynette will just not stop.

Team player Lynette worked so hard during the COVID-19 pandemic that she sadly burnt out, collapsing in the dispensary and having to be rushed to hospital by paramedics. They monitored her and kept a close eye on her, but as soon as she was released, Lynette came back to work as she didn't want to let anyone down, although no one would ever have thought that of her.

Her team call her an amazing colleague, willing to support where she can and doing so with a smile on her face. She is a brilliant multi-tasker, going above and beyond as a friend and colleague.

As a longtime member of staff, Lynette has been able to build fruitful relationships with the four GP surgeries nearby. This has meant that patients are consistently being referred to the pharmacy for its abulatory blood pressure monitoring service. The service now has such a long waiting list that it has bought two machines to keep up with demand.