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The Above and Beyond Award

November 19, 2021 InterContinental London - The O2


5 Boots Essex prescription delivery and collection team


The delivery and collection drivers who went the extra mile during the COVID-19 pandemic


Boots’ Essex PDC team worked “relentlessly” over the COVID-19 pandemic, providing “exceptional customer service” and ensuring patients always received their medication during a stressful time for all.

They took on extra duties to make patients’ lives as easy as possible, including putting out rubbish for elderly patients, picking up extra shopping or re-routing their deliveries to ensure end-of-life medication was received on time.

“All colleagues have shone in one way or another and would be hard to determine who is exceeded more than another,” says manager Ann Godfrey. “I cannot thank my drivers enough for the work they have done, even in their own times of hardship and uncertainty.”